When streaming video in DeoVr (current release version) it will perfectly for a short time and then begin freezing and stuttering to an unusable degree. Playing local files works fine (tested after streaming performance tanks) so it appears to be an issue with streaming. I've tried connecting to a VPN (nordvpn), tried reinstalling and verifying files, and resetting my network all to no avail. on 1gig fiber connection, speed test code: 257196 (no vpn connected) and 257197 (VPN connected) happy to provide any other information to help get this solved. Been going on for a week or so, did not seem to coincide with the latest update or any changes to my pc.

@"CraveDastry"#p88225 What headset are you using? I can't use SLR with steam because of it being choppy. It gets worse the longer you try to use it.

Hi there! Thank you for providing detailed information about the issue you're experiencing with streaming in DeoVR. Since local files are working fine, and you've already tried a VPN and network reset, it does seem like the issue may be related to streaming specifically. Here are a few additional things you can try: Clear Cache in DeoVR: Sometimes cached data can cause performance issues. Lower Video Resolution: Try reducing the resolution to see if the stuttering improves. Check Your Router's QoS Settings: Ensure your router isn't throttling streaming services. Direct Ethernet Connection: If you're using Wi-Fi, try switching to a direct Ethernet connection. Since the issue persists even with a 1Gb fiber connection, please let us know if this happens consistently on all streaming content or specific videos. Feel free to share any other details, and we’ll do our best to help resolve this for you.

@"rerun119"#p88230 I have a bigscreen beyond

Make sure you're on 5G instead of 4G. That was my problem, I only now realize my 4G connects at 72mbps which will result in choppy playblack. Switched to 5G and it's fine now. Duh.

Same problems. Almost unusable for over a week. Obviously has nothing to do with my streaming / internet. I had one error message pop up yesterday that said the SLR app was out of memory - just before it crashed for the 10th time. I might get a video to play once or twice - but then the jitters and crashes start, even after restarting the headset. Telling people to “clear their cache” isn’t super helpful when you don’t tell them how.

@"harigeharry"#p88275 how and where?

@"JangoSLR"#p88244 > Direct Ethernet Connection: If you're using Wi-Fi, try switching to a direct Ethernet connection. Is this some kind of canned AI bot response? Tell me how I’m supposed to connect to an Ethernet cable on my headset? I’d love you to breakdown this “support” and explain how this is remotely useful. We’ll wait. Do you people actually test the issues people report?

> @"diwanga"#p88291 Tell me how I’m supposed to connect to an Ethernet cable on my headset? Probably referring exclusively to PCVR (headset connected directly to PC, then PC on ethernet).

> @"diwanga"#p88289 tell them how Yup, making people hunt around for it isn't helpful. He's maybe referring to Deo VR Settings >> Privacy >> Clear browser cache on exit

diwanga There are three main ways to use DeoVR with Quest 3:

Native DeoVR. Launching DeoVR on the headset. No computer connected.
Oculus PCLINK. Connecting to a laptop with a cable or AIRLINK, then launching DeoVR from the quest store.
SteamVR. Connecting to a laptop as above, but launching DeoVR through SteamVR.

Which one leads to stuttering for you?

diwanga

netcat #1

netcat

That should definitely not be happening. Probably not a DeoVR bug because I was using it just earlier today on my quest 3 and it worked fine.

The good news is that it's a fairly short list of things to troubleshoot for the native case. Start with the following.

Did you already check that DeoVR is set to H265 and not H264?
Did you check if changing resolution to a lower one makes a difference?
Run the network stability/packet loss test I linked earlier. Do it on a laptop with wifi from the same location you normally use your headset.
Which country are you connecting from? Any VPN in the middle?
Go through the basic stuff too. Re-install DeoVR. Check hard drive space and make sure there free space. Verify there are no other apps running in Quest

diwanga

Still busted. Literally pointless to try watching right now. I might get lucky and watch 1 video, then the stuttering and continuous crashing starts every 5-10 seconds into a video. Ugh.

JangoSLR

Hi everyone,

We’re currently investigating the issue but haven’t pinpointed the cause yet. To help us resolve it, we need more specific information:

Your app version
Specific scenes with poor quality
Whether the issue occurs with non-SLR content, like DeoVR’s own library.

Thanks for your patience and for helping us gather the details we need to fix this!

Let me know if you’d like to adjust anything.

MikeOxmall

Same issue here on Quest 2. DeoVR 14.1.2035 - As soon as I attempt to stream any 8K video the app lags up and crashes back to the Quest home screen.

After a couple of tries I was able to hit pause as soon as the video loaded, which stopped it crashing. From there I changed the resolution from 4096p or 4000p to 3840p and the app stopped crashing. Changing back to 4096p immediately causes the app to crash.

JangoSLR

MikeOxmall Could you please update the app and check again? The latest version in Meta is 14.1.2305, or is this a typo?

« Previous Page Next Page »