jacky68 and @mousey21 - I would really recommend trying the steps one by one and ensuring you arent missing any important step?
Maybe theres just a step or requirement missing somewhere, as everything should connect for the great majority that are using Android or iOS device with haptics connect, have an SLR premium active membership and are clicking the deeplink button through their SLR profile page on their mobile device
If still no luck, could you guys try sending a support ticket so that support can help walk through the issue specifically for your cases and exact devices being used?
https://www.sexlikereal.com/pages/contact