haptics connect not scanning/syncing for toy (new quest2 auto update cause?)

wil4u

I am using the quest 2 apps. and still getting the errors. when I updated the player for the quest i got the errors. in the haptics connect app

device is not connected to the network
player is not conn3cted to the network
bluetooth is not turned on

stephan0795

wil4u I am getting the same error

doublevr

wil4u try to use your android or iPhone for haptics connect

wil4u

i am trying to reset my quest 2 to see if it fixes it

wil4u

where is the download for the iphone?
I reset my quest 2 most erors are gone but no bluetooth will connect using hapatic app

RealcumberScripts

wil4u https://hapticsconnect.com/#download

Allow ALL permissions when prompted (Also Turn OFF the 'Remove permissions if app isn't used' option)

@wil4u did you click the 'Connect to HC app" in your profile page, and do you see the 'Player' tab in haptics connect?

wil4u

is that a premium feature? i dont have permium? i buy all the movies and scripts.

wil4u

RealcumberScripts

No both are missing on my profile page and the app

RealcumberScripts

wil4u did you check your profile page account through the browser on your mobile device (not pc)?

As long as you purchase scripts or have SLR premium then the 'Connect to HC app" should show in your profile page on your mobile device

wil4u

i think that worked. i have always used the quest 2 haptics app thank you

cav156

Issue is still ongoing for me.

I have the SLR app installed on my Quest 2 with Haptics Connect. Downloaded the install file directly from the SLR site.

Both the SLR and Haptics C app install just fine Via PC. SLR app will open and function fine. Haptics Connect app will crash almost immediately after opening. This has been ongoing for the last 2 weeks.

Factory reset my Quest 2, No affect
Deleted and Reinstalled DEOVR, SLR and Haptics Connect app multiple times, No Affect

Any change a fix is in the pipeline?

RealcumberScripts

cav156 @andman24 - please try using Haptics connect on separate Android or iOS device (instead of on Quest direct) following the guide

sideloading apk might not be updated to address latest Quest updates

andman24

i have the same problem haptic app crashes and i can no longer connect to my toy, the problem has existed since the last update of my quest 2

mousey21

Tried using the iphone haptic app steps listed above but does not work too. No detection on the SLR App in Quest 2. (the haptic connect dot just constantly turns yellow to red)
It only connects to iphone via bluetooth and works with the manual controls.

RealcumberScripts

mousey21 - try resetting/unpluggin your router, rebooting all your devices, and try the steps again

also ensure you are all connected on exact same wifi network everywhere (even same 2.4 ghz or 5 ghz band)

wil4u

RealcumberScripts ripts"#p45408

I tried everything. got all the errors to go away. the bluetooh will not search for anydevices on the quest 2. I am not sure if any Quest 2 update broke it.

mousey21

RealcumberScripts
I have tried as you suggested but nothing works. Connection to the Haptic Connect App only works manually. I tried opening SLR videos through browser in my phone too but they don't work either.

I guess the only thing to do now is sit tight and wait for the latest update from the SLR team.

RealcumberScripts

wil4u - best to use the fixed haptics connect latest update on Playstore or Apple store for your phone instead of direct on Quest 2

Sandi_SLR

Hey guys, I followed up with Haptics Connects future thread, please check what is our plan
https://forum.sexlikereal.com/d/4411-the-state-of-haptics-connect-and-whats-to-come

jacky68

mousey21 I have tried as you suggested but nothing works. Connection to the Haptic Connect App only works manually. I tried opening SLR videos through browser in my phone too but they don't work either.

I guess the only thing to do now is sit tight and wait for the latest update from the SLR team.

Yes....without haptics connects, my kiiroo keon is useless. I'm not sure how many users have the same problem here.

RealcumberScripts

jacky68 and @mousey21 - I would really recommend trying the steps one by one and ensuring you arent missing any important step?

Maybe theres just a step or requirement missing somewhere, as everything should connect for the great majority that are using Android or iOS device with haptics connect, have an SLR premium active membership and are clicking the deeplink button through their SLR profile page on their mobile device

If still no luck, could you guys try sending a support ticket so that support can help walk through the issue specifically for your cases and exact devices being used?

https://www.sexlikereal.com/pages/contact

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