wil4u - Make sure you have an active SLR subscription and follow these steps exactly from the Main Guide especially the BOLD parts below:
(Also try rebooting your router first and powering everything off and back on to be safe)
OPTION 2 - HOW TO CONNECT YOUR KIIROO, VORZE, or LOVENSE TOY
Android / iOS device steps
1 - Install and launch the Haptics Connect app for Android or iOS
Allow ALL permissions when prompted (Also Turn OFF the 'Remove permissions if app isn't used' option)
Turn ON 'Location' and 'Bluetooth' in your phone settings.
2 - Click the 'Devices' Tab -> Scan to connect your Toy
3 - Open Chrome browser on the same device, visit www.sexlikereal.com and Log in
4 - Click your SLR profile button -> Click on the 'Connect SLR to HC App' DEEPLINK button