Problems with "30 video downloads in 144 hours" :(

Axxipiter

With all respect, I have to raise this issue up again... I know one thread has already been closed.

There is really problems that must been fixed. As a customer this really sucks. :/

My last download limit expired on October 7th about 03:00 AM (my local time)... I wrote it down, that's why I know it.
So my next new 144 hours (6 days) should start tomorrow October 13th about 03:00 AM (local time).

Well... Now it is October 12th and time is about 06:22 PM (local time)... so there should be about 8 hours and 28 minutes when new time window starts...

BUT BIG SURPRISE:

When I started to download my 28th video I got text:
"You have 3 downloads remaining... Your full allocation of 30 download becomes available again in 2 DAYS - 8 HOURS - 28 MINUTES"

That's not 144 hours (6 days). It's 192 hours (8 days). 🙁(

There should be a timer on the pages anyway which is visible all the time. Not only when last 3 downloads are left.

I tried to bring my opinion of these download limits in earlier discussion.

Because I'm not always in the area of a faster internet connection, my only way is to use download files.
I think I'm not only one.

I have been a customer of SLR since the beginning and proud of it...
I have been satisfied, but now this has become difficult...

Please, try to come up with compromises for download limits. 🙂

Thanks.

doublevr

We are looking into that. The timer is coming

Rakly3

Axxipiter My last download limit expired on October 7th about 03:00 AM (my local time)... I wrote it down, that's why I know it.
So my next new 144 hours (6 days) should start tomorrow October 13th about 03:00 AM (local time).

It doesn't work like that.
You had downloads on the 6th 9th 10th 11th 12th
Those downloads become available on 12th 15th 16th 17th 18th

On top of that, one of the devs corrected me and told me the slots don't unlock at 1 AM 8 PM etc
They unlock midnight UTC. So no one ever really has to wait the full 144 hours.
If you download 8 PM UTC, that slot will become available again in 124 hours

TemporaryName

Axxipiter
They have a fraudulent start to the counter if you don't download something in the first day of the counter reset, it doesn't count that day's hours, so you lose time or days of downloads

You likely didn't download something until the 3rd day, so it reset your 144hrs (which is supposed to be 72 hours, unless you're new this month) on the 7th.. the 8th.. and the 9th..

The 8th for you became 144hrs again instead of 120.. the 9th became 144hrs again instead of 96.. and only started counting all the way through once you downloaded something on the 9th. It's a little hidden scam to defraud customers just that little bit extra

tomjet77

Axxipiter
Similar boat here, seems like the way they measure the time isn't accurate/right....

spacepirate

they made it abundantly clear that they dont care.. have to vote with your wallet

Axxipiter

I think they care... 🙂

And I already voted with my wallet... I have purchased a LIFETIME MEMBERSHIP in November 2021. 😉

Terms and download limits were different then...
In that time the download limit was 50 downloads / 3 days...
then SLR reduced the download limit to 30 / days
And now in my case it seems to be 30 downloads in 192 hours :/

In other respects I have been very satisfied with the SLR.
And that is the way I want to be in the future. 🙂

Will65

Axxipiter This is exactly why I would never buy a lifetime membership - they don't honor the terms of their contract, and with a lifetime membership, you have no recourse.

Vrsumo2017

Idk man, but I can get real trigger happy with sum downloads, it's time consuming and I hate to be going threw my files that I already spent time downloading just to delete to make space for more, but when I was hit with the 30 dl limit I was kinda hit with sum relief 🙃

I waited like 3 days and grabbed the other videos I wanted to save, but on the real I been fine just streaming, the player works well. Skipping threw scenes by tags works very conveniently, I'm really hoping they do a streaming only subscription for a cheap price added on to the other options, I'd really enjoy that and not worry about downloading my favorite scenes I can just "heart" them for later viewing

It's just way to much awesome vr porn here and other sites.
plus I already have 3 full hard drives. downloading more makes my head go 🤯🤯🤯🤯🤯🤯

Axxipiter

Vrsumo2017
Of course streaming is a smart way to watch... I'm not arguing about that. It just needs a stable and fast internet connection. I myself prefer streaming when possible. 🙂

But as I said in first post:
"Because I'm not always in the area of a faster internet connection, my only way is to use download files.
I think I'm not only one."

Let me clarify a bit:
I work in city with fast internet... but I'm not that guy who watch porn when I'm working. 😃
My home is in the country side with poor mobile connection. So my only option is to use those hard drives.

I mean that SLR's customer base is global, and not everywhere has the same infrastructure as in big cities...
So streaming is not always option. That's why the possibility of downloading is important.

And my point wasn't even waining about download limits. My point was, that it seems that instead of 144 hours, the time interval is 192 hours in my case.

Vrsumo2017

Axxipiter Because I'm not always in the area of a faster internet connection, my only way is to use download files.
I think I'm not only one."

I feel you on that G, slow net or no net...hell if my internet or electricity goes out I'm screwed cuz all my files are on my computer to stream to my quest. I don't keep any files on the headset

But yeah I feel you, I'd download the videos too if I had slow internet. 🐌

[deleted]

Five per day makes sense. The time-frame of 144 hours does not make sense, but since they've decided on that they NEED a counter (with remaining days and hours and minutes). I had the same problem, I think, but I remain overall satisfied with the service.

Axxipiter

[deleted] You put it into words... that was exactly what i meant at the beginning. 🙂

(Well, I wouldn't mind if it was 7 instead of 5 / day) 😉

Vrsumo2017

Vrbangers was 10 a day. Idk how it works now. 🤷‍♂️

Will65

My gripe is that I often download a file because I have a script for it that isn't available on SLR, or because I have scripted it or want to script it myself. I'm not sure that it is possible to stream from SLR while using a local script, and if it is possible, I dont know how to do it. So, every time SLR deprecates downloads, they make my sub a little less valuable.

doublevr

Will65 we will add script streaming on SLR for your own scripts. Just upload it in your profile and it works

bamjus

Will65 @doublevr It is possible!! and works literally perfectly honestly lol. if you go to any video, there is an SLR video ID (about 4-6 digit number) at the very end of every URL. If you rename the corresponding funscript to JUST that ID number, then you upload the funscript to the INTERACTIVE folder of sidequest (assuming you are you quest, not sure how uploading local files works elsewhere), then the funscript plays perfectly with the video.

Example, since there is a funscript on ero for this: https://www.sexlikereal.com/scenes/snookered-24683

name the funscript "24683.funscript", then upload it into the INTERACTIVE folder, all good to go, i have scraped most of the ero VR scripts and now have about 1.5x as many streamable vids on SLR scripted using this

Rakly3

Your downloads don't all become available at once. it counts per download instance.

if you download a file at 1 AM, and a file at 8 PM
Then they will become available each at 1 AM and 8 PM

the "full allocation of 30 download becomes available again in 2 DAYS - 8 HOURS - 28 MINUTES" means exactly that. Full Allocation
If you don't download ANYthing between now and then, ALL your 30 slots will be available at that time.

If you would download your last remaining download slots now, it will change to "full allocation of 30 download becomes available again in 6 DAYS"
(Not exactly, might take a couple hours for the timer to update.)
It does NOT mean you now have to wait a total of 12 days.

argyle43

Rakly3 I read all of what you say and just resent you and this entire scrooge like way of thinking. Why can’t you focus your efforts on the very small few that actually abuse downloading, and stop treating the rest of us like children that need to be told how to spend their allowance? Surely you have ways of detecting constant, steady download patterns and then throttling or suspending such activity? Instead you mistrust all your customers… I’ll add at a tremendous cost of good will.

TemporaryName

Rakly3
That's not how the reset works, unless they have your account set differently somehow, which I doubt, because they claim they can't make different rules for different users. You get your full 30 at a certain time, period. It has nothing to do with any specific time you downloaded a file. The only quirk is you have to download something in the first day of the reset, or you lose days.

Axxipiter

Could it be easier for all, if time period was 24 hours?

spacepirate

Axxipiter that gives you a lot less flexibility... busy one day and cant download your 5 vids? back luck... no opportunity to use those downloads... they are lost

Will65

bamjus This is great information. Thank you for taking the time to share it!

Axxipiter

spacepirate That is true.

Well... now I have to wait till last 6th day (or 8th) to see which 30 scenes I want to download... 🙂
Hope that it doesn't strain bandwitdh of SLR servers too much.

someoneX

spacepirate Some people are really bad in math, if they think a 24 hour window would be better in any way.

petermc

spacepirate not really, you just download them the next day?

30 scenes in 6 days, equates to 150 scenes per month. Who needs to download more than 150 scenes per month? Hardly anyone I’d guess.

If you’re unhappy with the download limit, cancel your membership. If you’re a lifetime member, what’s your rush? You’ve got the rest of your life to download whatever scenes you want.

Rakly3

argyle43 What are you talking about?
I simply explained how the timer works. Every download slot has its own individual timer.
The time you see in the popup is the time counting from your most recent download.
Your first download will become available before that.

Let's say I download 10 videos on Monday, and then 20 on Thursday
The timer will then say All 30 downloads will be available again next Tuesday.
BUT! The 10 download slots from Monday will be unlocked on Sunday.

argyle43 Why can’t you focus your efforts on the very small few that actually abuse downloading,

I don't think anyone said this has anything to do with abuse.

argyle43

Rakly3 well, despite many upset people asking, the team has not explained why we as good paying customers continue to get less of what we signed up for. So it leaves the canvas open to try to guess ourselves.

In general I do stream, but like most others that have spoken up, I still prefer to download a 15-25GB file with decent bitrate to play off my NAS… and it sucks to suddenly be told there’s now a ration on that, and then a month or two later, a stricter ration.

Like I said SLR is in its rights to enforce whichever heavy handed policies it likes, ignore feedback, double and triple down. Just don’t be surprised when there’s very little feeling of good will coming in return and you start losing customers who speak poorly of you on the other forums.

obviously this post from yesterday is folks complaining about 190-gate vs. download-gate, but it still illustrates how this company is generally seen from the outside and discussed within other forums. With all the hiring y’all are doing you should consider taking on a good customer service/PR coach and listen to that persons advice.

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