Subtitles appearing behind VR video

AlexSLR

@Bucket619 Do you also have the 14.3 app version?

hue04476

pico 4 user here. Same, all srt subtitle lock behind video
https://ibb.co/YpgYzQp

AlexSLR

hue04476 Please specify the DeoVR app version.

hue04476

(PCVR) Steam VR: DeoVR 14.4

VeiledPrivateer

AlexSLR Just checking in, haven't gotten any update in a while. It's been months now and this issue still happens.

hue04476

any SteamVR Pico 4 or Quest 3?

Bucket619

hue04476 i myself use the Pico 4 and have both the headset and DeoVR updated and the issue is still there

AlexSLR

VeiledPrivateer So far, we haven’t been able to replicate the problem on our end, which makes it a bit more challenging to investigate and identify the cause.

As a result, it’s taking us a little longer than usual to get everything sorted out, but please rest assured that our team is working on it.

VeiledPrivateer

AlexSLR Oh, I'm surprised to hear that. That,s something I would have liked to know before. Pretty much everyone that I talk to who uses srt files locally seem to have the issue 100% repro so I assumed it was a slam dunk.

Well, hope they figure it out soon.

hue04476

AlexSLR what device are you using?
steamVR and pico4 on PC?

VeiledPrivateer

@Bucket619 @hue04476
Don,t know if you had a ticket going but I thought you might want to be updated on the matter.

No details were given on how or what happened but the issue has been fixed.

At least, it works for me. If you still can't see subtitles, make a new ticket, mine has been closed.

hue04476

VeiledPrivateer I used method to restore DeoVR to an extremely old version, and my issue was resolved faster than their engineers could address it. I may try their "solved" new version later.

Bucket619

issue has been fixed with the recent patches for DeoVR 🥳🥳

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