• Support

  • Subtitles appearing behind VR video

AlexSLR Sure, no problem, it's the Rift S

And I know it's old at this point but surely you guys can at least make subtitles work for us. Everything else works fine.

    @Bucket619 Hey, sorry for the poke, bud. You got the same issue I do, correct? What headset do you use?

    Because, as I suspected, I was told by @AlexSLR via e-mail that the Rift S is pretty old and not fully supported. However i'm pretty damn sure it's a global issue and not limited to my old shitty device lol. It's just not reported a lot because people who use subtitles on DeoVR are pretty scarce.

      AlexSLR Oh yeah, sure.

      I still would like to know so that we know for sure.

      'cause I really don't want to switch from DeoVR for my local files but if it goes for longer, I won't have a choice.. It's been 2 months after all.

        AlexSLR i use the Pico 4 and it doesnt work

        VeiledPrivateer i use the Pico 4 and its still not working . The subtitles still appear behind the video

            13 days later

            AlexSLR Just checking in, haven't gotten any update in a while. It's been months now and this issue still happens.

                VeiledPrivateer So far, we haven’t been able to replicate the problem on our end, which makes it a bit more challenging to investigate and identify the cause.

                As a result, it’s taking us a little longer than usual to get everything sorted out, but please rest assured that our team is working on it.

                    AlexSLR Oh, I'm surprised to hear that. That,s something I would have liked to know before. Pretty much everyone that I talk to who uses srt files locally seem to have the issue 100% repro so I assumed it was a slam dunk.

                    Well, hope they figure it out soon.

                      AlexSLR what device are you using?
                      steamVR and pico4 on PC?

                        16 days later

                        hue04476 i myself use the Pico 4 and have both the headset and DeoVR updated and the issue is still there

                          15 days later

                          @Bucket619 @hue04476
                          Don,t know if you had a ticket going but I thought you might want to be updated on the matter.

                          No details were given on how or what happened but the issue has been fixed.

                          At least, it works for me. If you still can't see subtitles, make a new ticket, mine has been closed.

                            VeiledPrivateer I used method to restore DeoVR to an extremely old version, and my issue was resolved faster than their engineers could address it. I may try their "solved" new version later.

                              17 days later

                              issue has been fixed with the recent patches for DeoVR 🥳🥳