"Unsupported Format" on all videos

ivailo_100

xeddin1 so you believe that if you watch porn, anyone can cheat you and steal your money, and you have no right to seek your rights. Well done, you are very smart.

Mskinner32

Kieshi Every video I have tried on DeoVR while logged in has failed to load. I tired watching on HeresSphere, but most functions of the website are broken. I cannot open favorites or watch later, passthrough does not work, there are no timestamps on the videos. Meta Browser is even worse as there is no way to change the video tilt.

Kieshi

Mskinner32 hi, could you please let me know how could we improve on the WebXR Hub, so it would provide better experience for you?

doublevr

Mskinner32 headset and deovr version?

sedit1

Just renewd my subscription 2 days ago. Cant watch any videos on quest 3. Just says unsupported format…

iddqd

sedit1 could you please repeat your actions and when you see unsupported format - go to global settings and send bug report. Thank you

sedit1

Done. Bug report id 9892

iddqd

sedit1 were did you get app version 13.18? Please install latest version from the store if you are using Quest 3

iddqd

sedit1 I think you are on Beta release channel. Please switch to main release channel

sedit1

Two days ago when problem started I uninstalled the app and installed again from store

sedit1

iddqd
Now it is working, thank you! Maybe it was left on beta channel by accident (I remember testing it when there was some suggested PT improvements months ago)

silentcoder

iddqd yes this. I got the same error on my quest 3. Found the release channels in app settings, changed it to the correct one; and have a new player where the masking and quality feels much better.

iddqd

sedit1 Great! Enjoy

Bulkin

Lets sum it up. Deovr still can stream video and supports quest1 is writed on app page. But new reinstall application in Q1 get only version 13.12.4 which SLR is stop to support. So... I think quest 2 owners must be ready to be kicked from here. Possible in version 15 ))

doublevr

Bulkin Quest 1 is not supported by Meta
Quest 2 is perfectly supported.

hales

Same issue with quest 3... frustrated

Kieshi

hales do you have the latest version of DeoVR installed? Are there any specific videos affected by this or is it all videos?

Sudzume

I have been using the iOS app for more than 4 years. Will you be able to make it like it was, or will the problem remain unresolved and I’d better cancel the subscription?

doublevr

Sudzume we expect a dedicated iOS app early next year. For time being WebXR in up to date Safari browser should work just fine.

What exactly is your iPhone use case?

Sudzume

doublevr I used the deo app for ios and cardboard. I don’t understand how to use webxr for safari

SchnuppiLilac

doublevr WebXR in up to date Safari browser should work just fine.

On iOS? I don't think so, you had decided that the future is flattened videos on phones.

pedropaloma

Kieshi doublevr If I log out and watch, the 1-minute preview videos play fine. This is not a hardware issue. This issue only happens when logged in. Please fix. What happened in the last 72 hours? It was working just fine before that.

doublevr

Sudzume these were deprecated long time ago by the vendors. it was surprisingly that SLR was still working there until it's not. not much we can do

fakarim

doublevr Are you trying to fix this problem or should we cancel our subscriptions? I remind you of the solution again for you: Revert the SLR or DeoVR to the state it was 4 days ago and all problems will be solved.

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