I'm getting "Unsupported Format" on all videos once logged in. Possibly related - I was having trouble logging in, would get "Login Error" on first few tries but worked eventually. Using DEOVR 13.12.4 on Quest 1 Admin update: Majority of the issues are occurring on DeoVR below v14.2. Some older devices deprecated by vendors can not be updated any longer https://forum.sexlikereal.com/d/8406-announcement-quest-1-stopped-working-with-slr Consider to upgrade https://www.sexlikereal.com/blog/216-whats-the-best-headset-for-vr-porn

Additional info - I can watch preview videos no problem, but once logged in I get the "Unsupported Format" error. I am also not able to login consistently

Don't know if the Quest 1 is still supported and updatable but DeoVR is on version 14 now

Exact same problem on all versions of DeoVR Cardboard. There's no other way to watch SLR on Android device, i hope they fix it or i will finish my subscription unfortunately. Previews are ok but when logged in, i get the errors.

@"mdsc123"#p88699 Unfortunately we can't update the app for Quest 1 as it has significant differences with Quest 2 and 3. And some changes on our backend might affect Quest 1 build. @"fakarim"#p88712 cardboard is long gone and deprecated, we suggest upgrading to more modern headset. https://www.sexlikereal.com/blog/216-whats-the-best-headset-for-vr-porn

@"iddqd"#p88713 I appreciate the reply! Were the backend changes you mentioned recent? Everything was working fine a week ago. I understand Quest 1 is outdated but it's disappointing if this is not a fixable problem, especially since preview videos load without issue. Is there any other way to watch SLR on Quest 1? Would like to avoid having to cancel my subscription.

@"mdsc123"#p88717 yes, there is always an option to use WebXR version - just open sexlikereal.com in web browser on the headset (not inside DeoVR app)

@"mdsc123"#p88717 You could try https://www.sexlikereal.com/hub in your Q1's browser.

@"mdsc123"#p88717 I wonder if it could be yourself trying to view videos of a higher video quality than the quest 1 allows

Came here to express the same frustration. It sounds weird to me that I can't watch videos I paid for but when I log out, I can click the videos and see the previews. I hope this is addressed soon as I still have over 6 months of membership time left and I don't plan on paying more money to get a different headset.

It may also be a good idea to provide examples of scenes that work and scenes that do not work.

"Unsupported Format" on all videos

sedit1

Just renewd my subscription 2 days ago. Cant watch any videos on quest 3. Just says unsupported format…

iddqd

sedit1 could you please repeat your actions and when you see unsupported format - go to global settings and send bug report. Thank you

sedit1

iddqd

Done. Bug report id 9892

iddqd

sedit1 were did you get app version 13.18? Please install latest version from the store if you are using Quest 3

iddqd

sedit1 I think you are on Beta release channel. Please switch to main release channel

sedit1

iddqd

Two days ago when problem started I uninstalled the app and installed again from store

sedit1

iddqd
Now it is working, thank you! Maybe it was left on beta channel by accident (I remember testing it when there was some suggested PT improvements months ago)

silentcoder

iddqd yes this. I got the same error on my quest 3. Found the release channels in app settings, changed it to the correct one; and have a new player where the masking and quality feels much better.

iddqd

sedit1 Great! Enjoy

Bulkin

Lets sum it up. Deovr still can stream video and supports quest1 is writed on app page. But new reinstall application in Q1 get only version 13.12.4 which SLR is stop to support. So... I think quest 2 owners must be ready to be kicked from here. Possible in version 15 ))

doublevr

Bulkin Quest 1 is not supported by Meta
Quest 2 is perfectly supported.

hales

Same issue with quest 3... frustrated

Kieshi

hales do you have the latest version of DeoVR installed? Are there any specific videos affected by this or is it all videos?

Sudzume

I have been using the iOS app for more than 4 years. Will you be able to make it like it was, or will the problem remain unresolved and I’d better cancel the subscription?

doublevr

Sudzume we expect a dedicated iOS app early next year. For time being WebXR in up to date Safari browser should work just fine.

What exactly is your iPhone use case?

Sudzume

doublevr I used the deo app for ios and cardboard. I don’t understand how to use webxr for safari

SchnuppiLilac

doublevr WebXR in up to date Safari browser should work just fine.

On iOS? I don't think so, you had decided that the future is flattened videos on phones.

Kieshi

Mskinner32 hi, could you please let me know how could we improve on the WebXR Hub, so it would provide better experience for you?

pedropaloma

Kieshi doublevr If I log out and watch, the 1-minute preview videos play fine. This is not a hardware issue. This issue only happens when logged in. Please fix. What happened in the last 72 hours? It was working just fine before that.

doublevr

Sudzume these were deprecated long time ago by the vendors. it was surprisingly that SLR was still working there until it's not. not much we can do

fakarim

doublevr Are you trying to fix this problem or should we cancel our subscriptions? I remind you of the solution again for you: Revert the SLR or DeoVR to the state it was 4 days ago and all problems will be solved.

doublevr

SchnuppiLilac it's perfectly VR. flat is separate

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