• Support

  • "Unsupported Format" on all videos

TheArtofLurk2 We apologize for the long wait for support. Unfortunately, we’ve been overwhelmed with tickets. We’re doing everything we can to process them faster and respond to you as soon as possible. The fact that you received a response after purchasing a new headset was pure coincidence. We don’t prioritize tickets based on users’ headsets. We address them based on the queue, the urgency of the issue, and whether the support team has an immediate answer. Sometimes, we need to involve technical teams or ask for assistance from colleagues, which can take additional time.

We are also expanding our support team, and very soon, we’ll have more people to respond faster.

    Hello, it stopped working on VALVE INDEX as well. Same issue as mentioned before by others. Whats the solution?

      "Unsupported Format" on all videos once logged in on VALVE INDEX

      iddqd "Unsupported Format" on all videos once logged in on VALVE INDEX

          Richard449 version of the app please. It is displayed in the left bottom corner on the grid.

              Richard449 yes. This version of the app is not supported anymore. Latest version of DeoVR is 14.1.
              We do not guarantee support of old app versions.

                  iddqd Well I understand that. However I have issues finding out how to update the app. It doesnt offer any additional updates via steam for DeoVr. Please advise

                      iddqd Yes I do. So the original app "SLR VR APPLICATION" doesnt work anymore and I have to log in via DeoVr VP?

                          At the very least, can you make your website work properly on HereSphere for Quest 1?

                          Passthrough does not work
                          Thumbnails only load after being pointed at for 5 seconds
                          Cannot search
                          Cannot open playlists/watch later/favorites

                          robby Great work! Please provide a full list of videos that still work. Thank you!

                            If the fundamental problem is meta not allowing new apps (deovr v14) for quest 1, then wouldn't the easiest solution be to release an APK of deovr v14 / put it on sidequest? Version 3.12 is currently there.

                              6 days later

                              Same issue with my Quest 2. DeoVR version is 13.12.4. No way to upgrade to 14. Tried to uninstall and reinstall still same version and same issue. This is occuring on all video.