TheArtofLurk2 We apologize for the long wait for support. Unfortunately, we’ve been overwhelmed with tickets. We’re doing everything we can to process them faster and respond to you as soon as possible. The fact that you received a response after purchasing a new headset was pure coincidence. We don’t prioritize tickets based on users’ headsets. We address them based on the queue, the urgency of the issue, and whether the support team has an immediate answer. Sometimes, we need to involve technical teams or ask for assistance from colleagues, which can take additional time.
We are also expanding our support team, and very soon, we’ll have more people to respond faster.
