• Support

  • "Unsupported Format" on all videos

I find it very strange that you guys don't seem to mind that some of your customers are now forced to use third party browsers to access the content they already paid for, and that your website doesn't even work properly on these other browsers. This is the exact opposite of "best in class"" sevice.

bootwraps I get it that they cannot keep supporting all devices into eternity. But the way they handled this is just not very consumer friendly. I have paid for a subscription for one year, and I have 8 months left. And then they stop supporting my platform. So I can't use those 8 months. I do not think that would hold up in court (no, I am not going to sue them for this, but this sort of thing is frowned upon in courts these days.)

The browser solution is not a solution: a lot of features are missing, such as search and categories. That renders the whole thing useless.

In short: I am not happy.

      danwillemse70 I guess the logical and right thing to do to settle with those Q1 users not planning to upgrade their headsets would be to terminate the ongoing subscriptions and offer a partial refund for the remaining period that will not be used anymore. I understand it is possible on SLR side to monitor whether content has been consumed and with which type of headset, so they should be able to verify that a claim is valid.

        @raser1 For the past few days im no longer able to connect using joyfunplayer 4.0,
        been using that with osr2, but now cant since says SLR: Disconnected
        trying to click "login SLR" after entering my details get an error prompt

        any update with this?

          jojo321 Could you please let me know which headset you use and if it is meta or steam version?

              TheArtofLurk2 We apologize for the long wait for support. Unfortunately, we’ve been overwhelmed with tickets. We’re doing everything we can to process them faster and respond to you as soon as possible. The fact that you received a response after purchasing a new headset was pure coincidence. We don’t prioritize tickets based on users’ headsets. We address them based on the queue, the urgency of the issue, and whether the support team has an immediate answer. Sometimes, we need to involve technical teams or ask for assistance from colleagues, which can take additional time.

              We are also expanding our support team, and very soon, we’ll have more people to respond faster.

                Hello, it stopped working on VALVE INDEX as well. Same issue as mentioned before by others. Whats the solution?

                  "Unsupported Format" on all videos once logged in on VALVE INDEX

                  iddqd "Unsupported Format" on all videos once logged in on VALVE INDEX

                      Richard449 version of the app please. It is displayed in the left bottom corner on the grid.

                          Richard449 yes. This version of the app is not supported anymore. Latest version of DeoVR is 14.1.
                          We do not guarantee support of old app versions.

                              iddqd Well I understand that. However I have issues finding out how to update the app. It doesnt offer any additional updates via steam for DeoVr. Please advise

                                  iddqd Yes I do. So the original app "SLR VR APPLICATION" doesnt work anymore and I have to log in via DeoVr VP?