What's wrong with deovr?

[deleted]

RD3ZEN Awesome, appreciate that context and we'll be waiting for the logs. I'll update the team in the meantime!

ThorOfAsgard

[deleted] But has your team tried a version prior to early december? Thats where the issue started so certainly that must help pinpoint the issue?

VelvetEcho

ThorOfAsgard As @[deleted] said, the team is working on pinpointing the issue. Unfortunately, I cannot share more information at this point.

RD3ZEN

Until the root cause of the problem is identified and a new version with a fix is provided, I downloaded and installed an older version of DeoVR as a workaround.
I've used Oculus downgrader and installed DeoVR 13.12.2.1 from November 14, 2023 and it works (no more lag).
There are probably more recent versions that works too but as I was unsure in which version the problem started exactly I prefered to get back from a few versions.

[deleted]

RD3ZEN I've passed the logs you sent me over, and also passed this comment as well, I really hope that this will help us get to the bottom of this! We will update this thread as soon as we have any new information though!

ThorOfAsgard

RD3ZEN "I downloaded and installed an older version of DeoVR as a workaround." How did you install an older version?? I've been asking SLR if i could do this and they keep saying no. This also proves to SLR that the issue is from their december update. Im not sure where to get that version, and are you installing on your headset or your computer? I play from my computer, either oculus air link or virtual desktop.

I mean come on SLR, this has been unusable for literally months. Why cant you make it easy for us to use an earlier version until you can get this figured out, instead of us not being able to use it at all besides downloads while waiting for you (not to mention a couple years ago the limit was 50 per 3 days, now its less than one third of that)? This is unreasonable if we can just use an earlier version.

Kieshi

Hi guys, one more suggestion, try to install the latest Lav filters, this might be able to help with freezes and lagging.

ThorOfAsgard

Kieshi I tried 0.78 and it didnt help. Most others seem to be saying their problem is it gets laggy after 15 minutes. For me for about a month after this started in early december after deovrs last update (i still dont understand why we cant try the previous version, it seems so obvious) it played very slowly, but then it changed and it does that but it also pixelates every few seconds. Its not the GPU as i said before i had a 1080 ti and then i upgraded to a 4070 ti super and the issue is the same on both.

RD3ZEN

@Kieshi Thank you, it seems to fix the issue for me 🎉
I updated LAVFilters to v0.78 and after running DeoVR 13.14.1 for about 15min I got no lag so far \o/
Will try again in the coming days but sounds promising!
Hope it will work for others too.

RD3ZEN

@ThorOfAsgard I understand your frustration of being stuck with such issue, I'm/was? in the same situation and as you I was convinced that a rollback to a previous version could help.
Here is how I proceeded to install a previous version, not straightforward though (there might be an easier way but that's the first time I had to do it, so I gathered information and tried):

Download Oculus downgrader,
Install .NET 6 if you don't have it already,
Following Oculus downgrader guide:
- Run Oculus Downgrader.exe (if the program closes immediately that's probably because you don't have .NET 6. If you have it but still don't run, open a cmd prompt to see a message of the problem),
- Type n (No) when being asked to log in (I tried to log in first but it didn't work for me - program crash)
- Then type Y (Yes) to get a guide for retrieving your access token from the Oculus app itself. The steps are well explained in this page,
- Once you have your token, you must paste it in Oculus downgrader wich will encrypt it (I did it but later when I tried to download a previous version of DeoVR I was getting an error of not being authenticated, but continue to read, there is a solution),
Then type 11 to run the Direct execute command,
Then open this page listing all the DeoVR versions (the page is quite slow to load),
Click on the Download button of the version you want to install. I'd chosen the 13.12.2.1 from Novermber 14, 2023 (you can find the patch notes of all versions and their release date in this page),
Copy the command line arguments shown in the dialog in step 2. and past it in Oculus downgrader and hit Enter.
For me it was d --appid 1004289456346194 --versionid 6524092777699140 --headset rift --token <paste-your-token> (appid is the DeoVR app id, versionid the version of the app to install and I added the token parameter where you should paste your token retrieved previously in the Oculus app otherwise it was still complaining that I was not authenticated despite the previous steps done),
Hopefully you will be more lucky than I was because the download failed multiple times for a few missing files, so I repreated the operation a few times (stoping - restarting Oculus downgrader and it finally succeded to download)
Then it will ask you if you want to start the "game", answer Y (Yes) then hit Enter if your Oculus app are installed in C:\Program Files\Oculus\Software (this is the default) so it will move the downloaded DeoVR app there:
The app will then be located in C:\Program Files\Oculus\Software\Software\infomediji-d-o-o-deovr-video-player where you can find and run the DeoVR.exe file at any time.
I had also disabled the auto-update in the Oculus app in Settings > General > Auto update Apps as I was not sure if the downgraded version of DeoVR will replace the already installed one or if it will seat next to it. And I think it was the right move because today when I started the Oculus app it was saying that a DeoVR update was available (13.14.1) from my current one (13.12.2.1).

Hope this can help you!

ThorOfAsgard

RD3ZEN Thanks very much. More helpful than SLR. Making us wait 2 months when they could just give us an older version while we wait is absurd.

doublevr

DeoVR team is working hard to make things work. We expect seeing improvements with every new release from now on

ThorOfAsgard

doublevr So why cant we use an older version in the mean time? I dont get why, and im not getting a straight answer.

[deleted]

ThorOfAsgard The reason why we are not providing the older version is that we can't vouch for its stability and that all features will work as expected. We understand that this performance degradation issue is causing you inconveniences but like @doublevr said, the DeoVR team is working on fixing it. They used the logs other users sent over to try to replicate it and understand what is happening, but this is something that is quite hard due to a lot of hardware combinations, and not all of them are affected by this.

ThorOfAsgard

[deleted] Its not just inconvenience, its literally unusable with the pixelation. It doesnt matter to me if you cant vouch for its stability as long as i can get something that works to any degree until you guys can get your proper fix. This is pretty simple and it doesnt make sense why not. You may be working on fixing it, but having 2 months of only being able to download, no streaming, is ridiculous and is a perfect reason to give us a temporary fix. How difficult is it to provide a link to an older version. As for hardware combinations, both my 1080 ti and 4070 ti super had the same issue. For about 1 month everything was just slowed down like everyone has been saying, but a few weeks ago it started to pixelate (both gpus) and now its unusable.

Ryosuke1976

[deleted] Hello! I saw you have released a new DeoVR version today. Could you possibly let us know if it includes the fix for the issue we are experiencing? Thank you!

Ryosuke1976

ThorOfAsgard For me, downloading the videos is not a solution either. The "lagging" issue happens whether I am streaming videos or playing local ones.

ThorOfAsgard

Ryosuke1976 Yup and i have no issue with other players like heresphere and playavr. Im gonna ask if i can get months credited for all this waiting. This is bad customer service with an unusable product.

doublevr

Deovr updated is expected early this week

[deleted]

Ryosuke1976 Hey, the team advised installing the latest version and testing if the issue is still present. Again, the team couldn't get to the main cause of these performance degradations but they performed some changes to the code hoping that will resolve the issue you are experiencing.

Please do let us know if the issue is still there though!

Ryosuke1976

[deleted] @Kieshi ☝🏻

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