What's wrong with deovr?

Timbama

Having the same frame rate issue on Quest 2 when streaming, it feels more like 30fps despite trying all options. All other players are a smooth 60fps.

ThorOfAsgard

Before it was bad but using virtual desktop it was manageable. Now it just pixelates while it plays and as such unusable. We should get time credited during this time of it being unusable. I'd still like to know (or better be able to download) a version of deovr prior to these issues. It started immediately after downloading the update in early december. That seems like the most obvious cause.

rerun119

I also have what feels like low frame rates. The bigger problem I'm having over the last week is that I can't stream the higher frame rates at all now. Anything over 2880 lags very bad (pauses and buffers) on the Quest 2. My internet speed test on the computer is very fast everytime.

Is anybody else having this problem? I don't want to go back to downloaded everything again.

[deleted]

Hey guys, we're talking about 2 different things here now, one where we have low framerates and the other where the DeoVR app becomes unusable after a while. For non-Quest devices, the team is currently working on understanding what is happening from the logs we received from some users, so we expect a fix once they get to the bottom of this, as for Quest 2 devices having issues with the low framerate, I suggest performing the following:

remove the DeoVR app from your headset
clear app cache and data from the headset
restart the headset
download and install the DeoVR app
if the app opens, type www.sexlikereal.com in the address bar of the app
try to log in with your SLR credentials

Also worth mentioning is if you haven't opened up a support ticket, please do so by following this link.

Thanks again for your cooperation on this, we really appreciate it!

ThorOfAsgard

[deleted] I would really appreciate a direct answer to has your team looked into the deovr update in early december where these issues started immediately after i updated that last update? I'd like to test out the version prior to that.

Thoughts

Signed up just to mention I also have the issues with deovr as mentioned by others after the update.
Using a HP Reverb G2 though.
The experience is like pre installed h265 codec

It is hard to imagine the dev can’t replicate the issues without a users log. We all seem to suffer.
I agree we would benefit from being set back to pre update.

It takes too long to receive a solution. Although all meant well, the communication is lacking the support a customer requires to feel comfortable, especially after 1 month of malfunctioning.

doublevr

ThorOfAsgard deovr is getting through significant code upgrade. You can expect more stable releases and things being fixed from the past

[deleted]

ThorOfAsgard Like @doublevr said, the app is going through a major code overhaul. The problem with them issue you're experiencing is that is not easy to replicate at all, which is why any sort of logs would help the team understand what is happening here.

As I previously asked, if you can provide us with the logs from your headset after the issue happened, that would be amazing. Some users already sent over them and the team found them quite useful.

As for providing the previous version of the app, I'm afraid that this is not doable at the moment but I will check with the team and put this as a potential feature request.

[deleted]

Also if doable, can you all check if you maybe changed the Sharpness setting values from 0 to any other number? Changing this number can cause a significant drop in FPS performance. So make sure to change this setting shown in the screenshot below back to 0.

Let me know if this helped any of the affected with the FPS issue.

ThorOfAsgard

Just got my 4070 Ti Super (upgraded from 1080 Ti) and there is no real change in deovr. Playing 8k videos locally in heresphere is so much better though.

ThorOfAsgard

Its been unusable for nearly 2 months now. Come on guys, what am i paying for.

[deleted]

ThorOfAsgard Hey, not sure but you somehow skipped the last post about sharpness and other settings. Can you please confirm if these settings are default or not? If they are not, do they significantly impact the performance? Also, without providing us with any sort of logs from your device it's very hard to pinpoint the issue.

Thoughts

Do I understand it right SLR considers the problems with deovr after the update are local? Or does SLR agree the problems in deovr are functional and caused by the update?

Thanks for clarifying in advance.

[deleted]

Thoughts Hey, we don't have the right answer for this at the moment, as we still need the data to understand from where these issues are coming from. We only received a couple of logs from the user but that still isn't enough to pinpoint the issue.

ThorOfAsgard

[deleted] But has your team tried a version prior to early december? Thats where the issue started so certainly that must help pinpoint the issue?

RD3ZEN

@[deleted] My 2 cents:

From my testing the DeoVR starts to be completely laggy about 4"30 to 5 minutes after it is launched.
Even if you don't play any video, just stay on the app "start page" and it becomes laggy after that period.
Stopping and relaunching the DeoVR app has no effect.
I have to stop the Oculus app, restart it then relaunch the DeoVR app, which will work for another 5 minutes before becoming unusable again (hovering the menu items or the video previews is laggy and show some kind of artifacts/pixels, moving my head around everything moves in a choppy way like when having very low fps, same when playing any video in any resolution).

Using a Rift S, RTX 2080 Ti, Intel Core i9-9900K, 32Go of RAM, Oculus app v60.0.0.162.352, DeoVR app 13.14.1, Windows 11
Was using the DeoVR app for months without such issue until a few weeks.
Other apps launched from the Oculus app are working as expected.
Will send you my logs.

[deleted]

RD3ZEN Awesome, appreciate that context and we'll be waiting for the logs. I'll update the team in the meantime!

VelvetEcho

ThorOfAsgard As @[deleted] said, the team is working on pinpointing the issue. Unfortunately, I cannot share more information at this point.

RD3ZEN

Until the root cause of the problem is identified and a new version with a fix is provided, I downloaded and installed an older version of DeoVR as a workaround.
I've used Oculus downgrader and installed DeoVR 13.12.2.1 from November 14, 2023 and it works (no more lag).
There are probably more recent versions that works too but as I was unsure in which version the problem started exactly I prefered to get back from a few versions.

[deleted]

RD3ZEN I've passed the logs you sent me over, and also passed this comment as well, I really hope that this will help us get to the bottom of this! We will update this thread as soon as we have any new information though!

ThorOfAsgard

RD3ZEN "I downloaded and installed an older version of DeoVR as a workaround." How did you install an older version?? I've been asking SLR if i could do this and they keep saying no. This also proves to SLR that the issue is from their december update. Im not sure where to get that version, and are you installing on your headset or your computer? I play from my computer, either oculus air link or virtual desktop.

I mean come on SLR, this has been unusable for literally months. Why cant you make it easy for us to use an earlier version until you can get this figured out, instead of us not being able to use it at all besides downloads while waiting for you (not to mention a couple years ago the limit was 50 per 3 days, now its less than one third of that)? This is unreasonable if we can just use an earlier version.

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