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  • haptics connect not scanning/syncing for toy (new quest2 auto update cause?)

both the SLR and Haptics Connect applications are up to date. there is a new ui with oculus Quest 2 I noticed when attempting to launch haptics im getting the same issue where when people are launching the application and it opens in a window mode like you would see if you just opened the web browser on the quest. the window stays black for a brief period of time then the application opens still in a window ratio instead of the mobile ratio when the app was loading. the app also does not pair with the toy like at all. i did do a factory reset and reinstalled both applications still not working.

seems like it really is the latest meta auto update...

mybe try older version og haptics conect?
i had the problam after the update to 1.9.0
can someone send me an older version?

@Sandi_SLR i think i might have misunderstood that the update released today would address this problem of haptics connect being unable to scan/connect to toy...it is still an issue. is there a timeline on when this fix will be released? thanks so much

    Sandi_SLR so it seems that haptics connect needs its own corresponding update in order to fix this toy scanning/syncing, right?

        bamjus I need to look into it, haptics connect is its own app. I will forward it to our testers to see if they can recreate it.

          bamjus Just to be sure, you are using the haptics connect on quest and your alternative is using haptics connect on IOS which is crashing?

              Sandi_SLR yeah exactly. the IOS phone app isnt functional for me since it crashes whenever you go to change the keon range.

              i primarily use the quest2 haptics connect app, have been for months. it just broke during the most recent automatic meta update and the "scan" button is nonfunctional. so even though the scripts are accessible via the SLR app now, i would bet that anyone/everyone with a quest2 (now after the most recent automatic meta update) is still completely unable to run the scripts because no toys can scan/sync via the broken haptics connect app....

                  Looks like we wont be able to solve this issue anytime soon.
                  Our current thinking is, that we will focus on fixing IOS haptics connect first (hopefully next week, that should cover all the users with ability to connect the toys).
                  And haptics connect quest version will probably be deprecated since we will be adding direct bluetooth pairing inside the deovr/slr app itself.

                    Sandi_SLR gotcha. yeah as long as the IOS haptics connect is fully functional, that should work for SLR script playback within the quest2 if i understand correctly. that sounds great! thanks so much for looking into the problem, looking forward to the IOS update!