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  • haptics connect not scanning/syncing for toy (new quest2 auto update cause?)

doefi3 just occurred to me...did you notice a new oculus homescreen UI in the past day or two? bc the haptic connect app UI has odd proportions itself and looks weird now too, never did before. i wonder if there was some automatic quest2 software update very recently that is somehow causing these issues? hoping the SLR team can look into this more thoroughly since a majority of the users are on quest2 and meta releases their auto software updates in batches so this might be happening for a TON of people right now/very soon that is indeed the issue.

(also im thinking more and more that it is indeed a new quest2 issue causing this because i tried connecting my keon to haptics connect on my phone and that worked perfectly fine. however the phone app crashes when you try to change range/edging every single time lmao so its not very usable. so i think the original main issue is the new meta software update...)

      bamjus changed the title to haptics connect not scanning/syncing for toy (new quest2 auto update cause?) .

      bamjus - are you using direct on Quest haptics connect method?

      Can you try to see if the issue persists when you use haptics connect on android or iOS instead?

      Which version number of haptics connect are you also using?

      FYI (If you are using iOS - theres a crash bug when you clicks settings that we need to have fixed, so avoid using that button for the time being)

          doefi3
          Try using latest SLR app update (you shouldnt need Joyfunplayer anymore)
          Could you confirm your SLRpp/DeoVR version you are using and if you have an active SLR premium membership and if the issue still persists?

              RealcumberScripts yeah all of this was referring to the direct quest2 haptics connect method. using version v15 when the issue arose and still now after troubleshooting). the keon connects immediately to the haptics connect on IOS iphone, so i dont think its the haptics app imo. seems like it might be quest2 auto software update related imo...

                RealcumberScripts
                yes slr native sideloaded app is updated to latest version, using with joyfunplayer 4.0 because using with osr2, which only usb tcode support now i believe . I put script and video locally on quest 2 which worked fine since yesterday, now when i try playing video script doesnt load or play also dont see script map on slr player or on joyfunplayer

                  bamjus
                  tried checking the haptic connect app and also noticed the ui looks all wierded out now. yh likely a quest update is causing all these issues, so far looking at complaints seems to be only related to quest 2 native slr app

                    both the SLR and Haptics Connect applications are up to date. there is a new ui with oculus Quest 2 I noticed when attempting to launch haptics im getting the same issue where when people are launching the application and it opens in a window mode like you would see if you just opened the web browser on the quest. the window stays black for a brief period of time then the application opens still in a window ratio instead of the mobile ratio when the app was loading. the app also does not pair with the toy like at all. i did do a factory reset and reinstalled both applications still not working.

                    seems like it really is the latest meta auto update...

                    mybe try older version og haptics conect?
                    i had the problam after the update to 1.9.0
                    can someone send me an older version?

                    @Sandi_SLR i think i might have misunderstood that the update released today would address this problem of haptics connect being unable to scan/connect to toy...it is still an issue. is there a timeline on when this fix will be released? thanks so much

                      Sandi_SLR so it seems that haptics connect needs its own corresponding update in order to fix this toy scanning/syncing, right?

                          bamjus I need to look into it, haptics connect is its own app. I will forward it to our testers to see if they can recreate it.

                            bamjus Just to be sure, you are using the haptics connect on quest and your alternative is using haptics connect on IOS which is crashing?

                                Sandi_SLR yeah exactly. the IOS phone app isnt functional for me since it crashes whenever you go to change the keon range.

                                i primarily use the quest2 haptics connect app, have been for months. it just broke during the most recent automatic meta update and the "scan" button is nonfunctional. so even though the scripts are accessible via the SLR app now, i would bet that anyone/everyone with a quest2 (now after the most recent automatic meta update) is still completely unable to run the scripts because no toys can scan/sync via the broken haptics connect app....