Feedback. Less all the time?

abcrebel The difference is that we are customers, not employees. They are getting paid to do their jobs. Imagine if you make a suggestion to an airline to provide more legroom and they ask you to find and install the new seats yourself. Or imagine if you tell the waiter at a restaurant that your food is cold and they tell you to warm it up yourself. Customers have a right to give feedback and great companies listen.

I understand that SLR is short-staffed and may not have the capacity to do everything it wants. And that is all the more reason to adopt a customer first approach. Before removing features, ask if you have the capacity to replace it with something better. If not, simply don't remove it or your customers will get disgruntled.

dango789 There's no more customer oriented VR than SLR. Period.

Stop making shit up. US Airlines is the worst shit ever unless you do super high class or private jet.

doublevr my dude you actively antagonize your paying customers on forums and ignore repeated feedback. that's hardly customer oriented

doublevr I've mostly been a fan of SLR and have been supportive of most of your initiatives. I'd like to stay this way, but it makes it difficult when you get defensive and fight with your customers.

My opinion is that SLR taking away DLNA, Heresphere, downloads etc worsens the customer experience and leads to disgruntled customers. If you insist that customers are happy about these decisions despite all our collective feedback, then nothing I say will be able to change your mind.

I do think that SLR does a lot of things right, but some of the things you do infuriates so many people. I don't want to fight with you, so let's take a step back.

IDK why people think SLR is not customer oriented... I didn't see any other VR site that has a better way to talk and give support to their customers (forum, discord).
Ofc you can be disappointed that they removed some features, but in the end, the subscription gives you access to watch the content from sexlikereal with deovr and a good UX of their site, not to watch content from other sites or to stream it with other players.
In my opinion, complaining about these things is like going to McDonald's and being angry they don't have KFC chicken on their menu...
It is super easy to say "make that better" or "do that better" without having to think about the cost and how it can impact the business.

rolly pretty much every VR porn site has those things. in fact POVR uses the exact same forum software as SLR with similar threads for upcoming/etc.

doublevr You phrase feedback as whining, claim that no features are enough when the reality is that you literally remove features, and then you start running around calling paying customers names and insulting them. It's like you genuinely want to lose subscribers and alienate customers. I'd imagine employees aren't too stoked having to worry about you killing their workplace with bad pr. like it's really really not hard to just listen to consensus or not remove features or at the very least not running around lashing out at people.

rolly A better comparison would be if you went to McDonald’s, pay for a Big Mac meal, then they take your Big Mac away after you’ve paid.

Then when you ask them to replace the Big Mac they took away, they ask you to make it yourself.

If this happened to you at McDonalds, would you think it was good customer service?

bobbytables I was not talking only about having a forum and posting the new or future releases. I was talking about how active the team is on the forum and on discord in helping customers. They might have the same features but they are not as present and active as the SLR team is, that's what I was saying.

dango789 So by your comparison, you pay for vr videos and deovr but they take away the videos and access... Did SLR promise you something before subscribing and they didn't have it? I think all features that were removed were not promised, they were extra... the same way as you might get something extra in your Big Mac menu for a while before they remove it.

rolly So by your comparison, you pay for vr videos and deovr but they take away the videos and access... Did SLR promise you something before subscribing and they didn't have it? I think all features that were removed were not promised, they were extra... the same way as you might get something extra in your Big Mac menu for a while before they remove it.

thats some seriously flawed logic. as a customer you make a decision to subscribe based on what they do or dont offer at the time you sign up. if they dont explicitly specify that some benefit of the subscription is temporary or is likely to be removed and later take it away then a customer has every right to be angry because they subscribed with the expectation that it would be there.

spacepirate Exactly... SLR offers vr porn and subscribers receive vr porn. Netflix also removes features and movies/tv shows almost every month, for example...
I think 99% of subscribers are satisfied with what they get from the SLR subscription but we only see the 1% complaining. DeoVR works, you get VR porn from a lot of studios, you get support, you get interactive scripts, you get easy navigation on the platform, and you get a lot of originals. I guess some people are just not satisfied with anything and always want more...
I'm not saying they can't be better, but the "reasons" some people complain about are not reasons to not subscribe or to stop their subscription IMO...
Leave your feedback, and wait to see what's coming. There are a lot of things they implemented based on user feedback, and you can't expect them to implement ALL ideas.

rolly netflix doesn't charge what SLR charges, doesn't have a ceo who runs around insulting the paying customers, and in fact they are hemorrhaging subscribers at the moment for the exact reason that netflix movies/tv shows. Netflix does however extremely rarely remove features, the only recent one is the decision to not allow multiple-home logins, which lost them a massive chunk of subscription and their stock seriously dropped.

bobbytables

1. Netflix was just an example and you not noticing how many features they removed (that a lot of users liked and used) since they appeared, just shows you don't care if it doesn't affect you personally (same as the vast majority of SLR subscribers don't care about what a few people complain about here, so you are kind of a hypocrite).
2. Netflix isn't "hemorrhaging" subscribers because of their features, they are losing subscribers mostly because they cancel shows and their price is even 4 times higher than on other platforms (HBO MAX, Disney+, SkyShowtime, Prime Video) in some countries and users are thinking twice now if they should get Netflix or all of the mentioned competitors for the same price per month. SLR even had plans for people who couldn't afford the regular price and they are always open to talking and giving you an option if you are struggling with money...
3. Netflix does say "F you, we don't care" by having 3 plans (2 of them which shouldn't exist in 2023) making you pay more if you want the best quality, and canceling shows that millions were watching and letting the shows stop with a cliffhanger for the next season that will never happen (one example: Santa Clarita Diet).
4. Idk what to say about SLR's CEO insulting paying customers... Never saw him insult someone. Saw him being sarcastic and then other people twisting his words into an insult... Also, just because you are a subscriber doesn't make you always right and SLR isn't your toy to have it just the way you want it.

We could talk about these things more but I don't see how it can improve SLR or the community Have a nice day.

rolly I love how you used Netflix as an example, because it is perfect. Imagine if you paid a lot of money for lifetime Netflix access, with the expectation that you can continue streaming to your TV.

Then after you've paid, they cancel TV support and only allow you to stream their shows through your phone.

If that happened to you, would you think it was good customer service? By your logic, you have no right to be dissatisfied because they never explicitly promised to continue supporting TVs.

dango789 Nanananana... Be honest...
It's like paying for Netflix for lifetime with the expectation to watch their content on Plex and then Netflix removing Plex support so you can watch it on their app (as it should be watched).