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  • Feedback. Less all the time?

doublevr you've done almost zero work actually responding and following through with feedback. You actively remove features for zero benefit, and when brought up nothing happens. I've been working in greenfield software for years, eventually managing and being the PM of multiple projects, i know the ins and outs of problems users don't realize. But that said I also know that most of the complaints are incredibly easily fixed. unless your codebase is a total dumpster fire there's zero reason for some features to be removed and never reappear (i.e. the interactive toggle). It's actually baffling. I'd apply to work with SLR but I know for certain you and I wouldn't get along, because I'd push for truly positive changes people want. things like:

  • separate category for passthrough videos
    • Passthrough features like a color picker for those not wanting to use passthrough. Why your other employee(?) said that choosing a color reduces framerates lower than passthrough is beyond me. That's a massive red flag for some serious serious engineering issues.
  • pull back on # of videos per week and instead push back toward a happy medium for release # and production budget
  • proper filtering tools for lists
  • actually better video production. IDK what happened, but if you compare video releases from last year to today the quality, the actual like bitrate and lighting and color, is horrible in comparison to what we had a year or two ago. For example the latest taboo scene, shot in what looks like the same place as that one Xxlayna scene, but somehow leagues worse in quality. Meanwhile competitors are actually crushing it on video quality (POVR, Wankz, etc).
  • an actual save to favorites button that is separate from like button to better judge engagement (many people use like just to save for watching later)
  • spending more money on better contracts with bigger studios and less on hardware projects. Your ROI on contracts is almost always going to be better than ROI on hardware, no matter what the industry is.
  • higher requirements for video submission from third party productions.
  • checklist of requirements for all SLR productions driven by video segment analytics (not sure if you have the data, but you should get it if you don't )
  • potentially moving over to a split subscription model. i.e. let people subscribe to SLR originals only for a reduced fee. Especially stream only.
    etc.

      mookiemeatball That's not how I interpreted it. Good points were made, and the response imo was epic ... I'm still looking on the floor trying to find where the mic dropped 😁 It's slightly entertaining that this same scenario plays out on comment threads on news sites and social media. Everybody has their truthful opinion on how to change things to solve a problem or make something or a situation better. That is ... from behind a keyboard. Nothing wrong with that, but there's a saying "easier said than done." I think doublevr's response was a short and clever way of reflecting back the sentiment that "It takes teamwork to make the dream work."

          abcrebel The difference is that we are customers, not employees. They are getting paid to do their jobs. Imagine if you make a suggestion to an airline to provide more legroom and they ask you to find and install the new seats yourself. Or imagine if you tell the waiter at a restaurant that your food is cold and they tell you to warm it up yourself. Customers have a right to give feedback and great companies listen.

          I understand that SLR is short-staffed and may not have the capacity to do everything it wants. And that is all the more reason to adopt a customer first approach. Before removing features, ask if you have the capacity to replace it with something better. If not, simply don't remove it or your customers will get disgruntled.

              dango789 There's no more customer oriented VR than SLR. Period.

              Stop making shit up. US Airlines is the worst shit ever unless you do super high class or private jet.

                  doublevr I've mostly been a fan of SLR and have been supportive of most of your initiatives. I'd like to stay this way, but it makes it difficult when you get defensive and fight with your customers.

                  My opinion is that SLR taking away DLNA, Heresphere, downloads etc worsens the customer experience and leads to disgruntled customers. If you insist that customers are happy about these decisions despite all our collective feedback, then nothing I say will be able to change your mind.

                  I do think that SLR does a lot of things right, but some of the things you do infuriates so many people. I don't want to fight with you, so let's take a step back.

                    IDK why people think SLR is not customer oriented... I didn't see any other VR site that has a better way to talk and give support to their customers (forum, discord).
                    Ofc you can be disappointed that they removed some features, but in the end, the subscription gives you access to watch the content from sexlikereal with deovr and a good UX of their site, not to watch content from other sites or to stream it with other players.
                    In my opinion, complaining about these things is like going to McDonald's and being angry they don't have KFC chicken on their menu...
                    It is super easy to say "make that better" or "do that better" without having to think about the cost and how it can impact the business.

                      bobbytables the service speaks for itself. We service our paying customers like no one else.

                      I should just disregard whining ones on the forum.

                      It's really ridiculous how you whining people put it. There won't ever be enough of content, features or there will be always some other way to do things. We can't have everything.

                          rolly pretty much every VR porn site has those things. in fact POVR uses the exact same forum software as SLR with similar threads for upcoming/etc.

                              doublevr You phrase feedback as whining, claim that no features are enough when the reality is that you literally remove features, and then you start running around calling paying customers names and insulting them. It's like you genuinely want to lose subscribers and alienate customers. I'd imagine employees aren't too stoked having to worry about you killing their workplace with bad pr. like it's really really not hard to just listen to consensus or not remove features or at the very least not running around lashing out at people.

                                Jacksonjdr94 Then you removed heresphere API support.

                                Maybe if users would request the HereSphere dev to support SLR again, he might reconsider.

                                Jacksonjdr94 More Recently a huge chunk of my favourited videos just disappeared without warning coz you can no longer host scenes from VRBangers and VRConk.

                                Users can ask studios to (re)join SLR.

                                Jacksonjdr94 You keep taking away more features/content than you add.

                                That's demonstrably false.

                                        rolly A better comparison would be if you went to McDonald’s, pay for a Big Mac meal, then they take your Big Mac away after you’ve paid.

                                        Then when you ask them to replace the Big Mac they took away, they ask you to make it yourself.

                                        If this happened to you at McDonalds, would you think it was good customer service?

                                            dango789 Then the CEO says " There's no more customer oriented VR than SLR. Period.

                                            Stop making shit up."

                                            Sorry, I had to write it.

                                              Rakly3 Maybe if users would request the HereSphere dev to support SLR again, he might reconsider.

                                              The problem is that SLR closed the DeoVR API access to 3rd party solutions like HereSphere. So it won't help to ask the Heresphere develovper - the change has to happen on SLRs side, by opening up the DeoVR API to 3rd party video players again or implementing the Heresphere API, like CzechVR, WankzVR/POVR, NaughtyAmerica did and Badoink network will do soon.

                                                  bobbytables I was not talking only about having a forum and posting the new or future releases. I was talking about how active the team is on the forum and on discord in helping customers. They might have the same features but they are not as present and active as the SLR team is, that's what I was saying.

                                                  dango789 So by your comparison, you pay for vr videos and deovr but they take away the videos and access... Did SLR promise you something before subscribing and they didn't have it? I think all features that were removed were not promised, they were extra... the same way as you might get something extra in your Big Mac menu for a while before they remove it.

                                                        rolly So by your comparison, you pay for vr videos and deovr but they take away the videos and access... Did SLR promise you something before subscribing and they didn't have it? I think all features that were removed were not promised, they were extra... the same way as you might get something extra in your Big Mac menu for a while before they remove it.

                                                        thats some seriously flawed logic. as a customer you make a decision to subscribe based on what they do or dont offer at the time you sign up. if they dont explicitly specify that some benefit of the subscription is temporary or is likely to be removed and later take it away then a customer has every right to be angry because they subscribed with the expectation that it would be there.

                                                            spacepirate Exactly... SLR offers vr porn and subscribers receive vr porn. Netflix also removes features and movies/tv shows almost every month, for example...
                                                            I think 99% of subscribers are satisfied with what they get from the SLR subscription but we only see the 1% complaining. DeoVR works, you get VR porn from a lot of studios, you get support, you get interactive scripts, you get easy navigation on the platform, and you get a lot of originals. I guess some people are just not satisfied with anything and always want more...
                                                            I'm not saying they can't be better, but the "reasons" some people complain about are not reasons to not subscribe or to stop their subscription IMO...
                                                            Leave your feedback, and wait to see what's coming. There are a lot of things they implemented based on user feedback, and you can't expect them to implement ALL ideas.

                                                                rolly netflix doesn't charge what SLR charges, doesn't have a ceo who runs around insulting the paying customers, and in fact they are hemorrhaging subscribers at the moment for the exact reason that netflix movies/tv shows. Netflix does however extremely rarely remove features, the only recent one is the decision to not allow multiple-home logins, which lost them a massive chunk of subscription and their stock seriously dropped.

                                                                    bobbytables

                                                                    1. Netflix was just an example and you not noticing how many features they removed (that a lot of users liked and used) since they appeared, just shows you don't care if it doesn't affect you personally (same as the vast majority of SLR subscribers don't care about what a few people complain about here, so you are kind of a hypocrite).
                                                                    2. Netflix isn't "hemorrhaging" subscribers because of their features, they are losing subscribers mostly because they cancel shows and their price is even 4 times higher than on other platforms (HBO MAX, Disney+, SkyShowtime, Prime Video) in some countries and users are thinking twice now if they should get Netflix or all of the mentioned competitors for the same price per month. SLR even had plans for people who couldn't afford the regular price and they are always open to talking and giving you an option if you are struggling with money...
                                                                    3. Netflix does say "F you, we don't care" by having 3 plans (2 of them which shouldn't exist in 2023) making you pay more if you want the best quality, and canceling shows that millions were watching and letting the shows stop with a cliffhanger for the next season that will never happen (one example: Santa Clarita Diet).
                                                                    4. Idk what to say about SLR's CEO insulting paying customers... Never saw him insult someone. Saw him being sarcastic and then other people twisting his words into an insult... Also, just because you are a subscriber doesn't make you always right and SLR isn't your toy to have it just the way you want it.

                                                                    We could talk about these things more but I don't see how it can improve SLR or the community 😛 Have a nice day.