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  • Feedback. Less all the time?

Jacksonjdr94 While I think it's a bit extreme to say they're taking away more than they add, you do have a point that SLR does have a tendency to take away features from subscribers. First it removed DLNA (only to add it back later), then all the points you listed as well. Every time, it's led to many disgruntled customers and a PR disaster.

I think SLR would benefit greatly from adopting a customer first mindset. Every decision should make the customer experience better, not worse. If anything gets removed, give the customers even more in return.

For example:
1) Removing Heresphere support -> Make DeoVR even better
Find out why so many users prefer Heresphere. Get devs to implement the features that users love, then add more features to make it even better. Nobody would complain about Heresphere if DeoVR was a far better player.

2) Losing VRBangers & VRConk -> Make deals with other bigger and better studios
We instantly lost hundreds of quality videos. Work towards signing on other big studios and get those videos replaced.

I think SLR does do a lot of things right. They added new features such as the hide feature, pass-through and BYOJ. They have great casting. They are actively looking to improve the UI. If they adopt a customer first mindset to EVERYTHING they do, they'll be loved by everybody.

      doublevr Thanks for considering me, I’m flattered! I’d love to help but unfortunately I cannot commit at this stage. I’d be happy to give occasional feedback though!

          doublevr In other words, you really don't care about his criticisms. Your response is essentially, "You want to do it"? Very passive aggressive way of saying F off, you don't care, isn't it?

              doublevr you've done almost zero work actually responding and following through with feedback. You actively remove features for zero benefit, and when brought up nothing happens. I've been working in greenfield software for years, eventually managing and being the PM of multiple projects, i know the ins and outs of problems users don't realize. But that said I also know that most of the complaints are incredibly easily fixed. unless your codebase is a total dumpster fire there's zero reason for some features to be removed and never reappear (i.e. the interactive toggle). It's actually baffling. I'd apply to work with SLR but I know for certain you and I wouldn't get along, because I'd push for truly positive changes people want. things like:

              • separate category for passthrough videos
                • Passthrough features like a color picker for those not wanting to use passthrough. Why your other employee(?) said that choosing a color reduces framerates lower than passthrough is beyond me. That's a massive red flag for some serious serious engineering issues.
              • pull back on # of videos per week and instead push back toward a happy medium for release # and production budget
              • proper filtering tools for lists
              • actually better video production. IDK what happened, but if you compare video releases from last year to today the quality, the actual like bitrate and lighting and color, is horrible in comparison to what we had a year or two ago. For example the latest taboo scene, shot in what looks like the same place as that one Xxlayna scene, but somehow leagues worse in quality. Meanwhile competitors are actually crushing it on video quality (POVR, Wankz, etc).
              • an actual save to favorites button that is separate from like button to better judge engagement (many people use like just to save for watching later)
              • spending more money on better contracts with bigger studios and less on hardware projects. Your ROI on contracts is almost always going to be better than ROI on hardware, no matter what the industry is.
              • higher requirements for video submission from third party productions.
              • checklist of requirements for all SLR productions driven by video segment analytics (not sure if you have the data, but you should get it if you don't )
              • potentially moving over to a split subscription model. i.e. let people subscribe to SLR originals only for a reduced fee. Especially stream only.
                etc.

                  mookiemeatball That's not how I interpreted it. Good points were made, and the response imo was epic ... I'm still looking on the floor trying to find where the mic dropped 😁 It's slightly entertaining that this same scenario plays out on comment threads on news sites and social media. Everybody has their truthful opinion on how to change things to solve a problem or make something or a situation better. That is ... from behind a keyboard. Nothing wrong with that, but there's a saying "easier said than done." I think doublevr's response was a short and clever way of reflecting back the sentiment that "It takes teamwork to make the dream work."

                      abcrebel The difference is that we are customers, not employees. They are getting paid to do their jobs. Imagine if you make a suggestion to an airline to provide more legroom and they ask you to find and install the new seats yourself. Or imagine if you tell the waiter at a restaurant that your food is cold and they tell you to warm it up yourself. Customers have a right to give feedback and great companies listen.

                      I understand that SLR is short-staffed and may not have the capacity to do everything it wants. And that is all the more reason to adopt a customer first approach. Before removing features, ask if you have the capacity to replace it with something better. If not, simply don't remove it or your customers will get disgruntled.

                          dango789 There's no more customer oriented VR than SLR. Period.

                          Stop making shit up. US Airlines is the worst shit ever unless you do super high class or private jet.

                              doublevr I've mostly been a fan of SLR and have been supportive of most of your initiatives. I'd like to stay this way, but it makes it difficult when you get defensive and fight with your customers.

                              My opinion is that SLR taking away DLNA, Heresphere, downloads etc worsens the customer experience and leads to disgruntled customers. If you insist that customers are happy about these decisions despite all our collective feedback, then nothing I say will be able to change your mind.

                              I do think that SLR does a lot of things right, but some of the things you do infuriates so many people. I don't want to fight with you, so let's take a step back.

                                IDK why people think SLR is not customer oriented... I didn't see any other VR site that has a better way to talk and give support to their customers (forum, discord).
                                Ofc you can be disappointed that they removed some features, but in the end, the subscription gives you access to watch the content from sexlikereal with deovr and a good UX of their site, not to watch content from other sites or to stream it with other players.
                                In my opinion, complaining about these things is like going to McDonald's and being angry they don't have KFC chicken on their menu...
                                It is super easy to say "make that better" or "do that better" without having to think about the cost and how it can impact the business.

                                  bobbytables the service speaks for itself. We service our paying customers like no one else.

                                  I should just disregard whining ones on the forum.

                                  It's really ridiculous how you whining people put it. There won't ever be enough of content, features or there will be always some other way to do things. We can't have everything.

                                      rolly pretty much every VR porn site has those things. in fact POVR uses the exact same forum software as SLR with similar threads for upcoming/etc.

                                          doublevr You phrase feedback as whining, claim that no features are enough when the reality is that you literally remove features, and then you start running around calling paying customers names and insulting them. It's like you genuinely want to lose subscribers and alienate customers. I'd imagine employees aren't too stoked having to worry about you killing their workplace with bad pr. like it's really really not hard to just listen to consensus or not remove features or at the very least not running around lashing out at people.

                                            Jacksonjdr94 Then you removed heresphere API support.

                                            Maybe if users would request the HereSphere dev to support SLR again, he might reconsider.

                                            Jacksonjdr94 More Recently a huge chunk of my favourited videos just disappeared without warning coz you can no longer host scenes from VRBangers and VRConk.

                                            Users can ask studios to (re)join SLR.

                                            Jacksonjdr94 You keep taking away more features/content than you add.

                                            That's demonstrably false.

                                                    rolly A better comparison would be if you went to McDonald’s, pay for a Big Mac meal, then they take your Big Mac away after you’ve paid.

                                                    Then when you ask them to replace the Big Mac they took away, they ask you to make it yourself.

                                                    If this happened to you at McDonalds, would you think it was good customer service?

                                                        dango789 Then the CEO says " There's no more customer oriented VR than SLR. Period.

                                                        Stop making shit up."

                                                        Sorry, I had to write it.