• Support

  • "Unsupported Format" on all videos

hales do you have the latest version of DeoVR installed? Are there any specific videos affected by this or is it all videos?

    I have been using the iOS app for more than 4 years. Will you be able to make it like it was, or will the problem remain unresolved and I’d better cancel the subscription?

      Sudzume we expect a dedicated iOS app early next year. For time being WebXR in up to date Safari browser should work just fine.

      What exactly is your iPhone use case?

          Mskinner32 hi, could you please let me know how could we improve on the WebXR Hub, so it would provide better experience for you?

              doublevr I used the deo app for ios and cardboard. I don’t understand how to use webxr for safari

                  Sudzume these were deprecated long time ago by the vendors. it was surprisingly that SLR was still working there until it's not. not much we can do

                      doublevr Are you trying to fix this problem or should we cancel our subscriptions? I remind you of the solution again for you: Revert the SLR or DeoVR to the state it was 4 days ago and all problems will be solved.

                        doublevr WebXR in up to date Safari browser should work just fine.

                        On iOS? I don't think so, you had decided that the future is flattened videos on phones.

                            doublevr it's perfectly VR. flat is separate

                            On an iPhone in Safari it's perfectly VR? Am I missing anything?

                                doublevr iphone is not a VR device.

                                It wasn't me who told the guy who wanted to watch VR on an iPhone that he can do so in Safari, that's why I was surprised. But I think I have now gathered all the information I needed, case closed 🙂

                                  In summary, the bottom line is this:

                                  • If you're a Quest 1 user, you cannot now watch SLR videos via DeoVR. There will be no fix forthcoming.
                                  • Your only option for continued use of the Quest 1 is to now use the 'WebXR hub' by going to sexlikereal.com via the meta browser (although be advised, it currently lacks essential features such as a search bar or categories selection).
                                  • Other than that, your options are to cancel your subscription or purchase a supported headset (300-400 USD).

                                  For more info, read on:

                                  SLR has, just within the last 24 hours, released a couple of post-hoc announcements that Quest 1 support has been discontinued for use with the DeoVR app:

                                  https://forum.sexlikereal.com/d/8406-announcement-quest-1-stopped-working-with-slr
                                  https://www.sexlikereal.com/blog/541-quest-1-ends-support-slr

                                  Whilst the WebXR hub is stated to be 'working seamlessly' it is also acknowledged to be currently missing some fundamental features (search function and categories):

                                  https://forum.sexlikereal.com/d/8366-categories-not-visible-on-meta-quest-2

                                  If you are considering buying a new VR headset, here is a link to SLR's page on supported devices (with some approximate price information):

                                  https://www.sexlikereal.com/blog/216-whats-the-best-headset-for-vr-porn

                                  Some personal thoughts:

                                  Whilst inevitably some older VR devices will eventually have to be deprecated, SLR should have done a much better job of announcing, well in advance to their customers, a discontinuation of DeoVR Quest 1 support. Customers should not have been left scrabbling around on the forums, seeking a fix to an unexpected problem, only for SLR to turn around and tell them that their device is now unsupported. It shouldn't need to be said that foreknowledge of the deprecation of the Quest 1 would have been hugely valuable information to customers who use the device, many of whom will have continued or perhaps purchased SLR subscriptions on the understanding that their device was supported.

                                  SLR, please in the future do better at communicating such information to customers well in advance and you will avoid unnecessarily creating disgruntled customers who, not that unreasonably, feel as if they have had the rug pulled from beneath them.

                                    Yeah, I'm not really convinced this is a DeoVR or a quest 1 issue. I logged into my SLR account on my PC, downloaded some videos. Transferred the downloaded videos into my quest 1. I was able to go back into DeoVr, pulled them up via the local folder and they played flawlessly.

                                      bootwraps good sum up. The whole thing got us by surprise. Will be planning much better ahead.
                                      Otherswise one meta discontinued Quest 1 it was about time one some features are going to stop working.
                                      We also expect a huge WebXR boost coming soon.

                                          To bad we aren't ready yet eth our loyalty program. Would be happy to add credits for affected users.

                                          TheArtofLurk2 it's updated streaming slr protocols that older deovr apps can't support and there's no way to update deovr for quest 1 as meta does not support them

                                              Another option for SLR to try to make things "right" is to temporarily end or raise the limit of the number of movies premium members can download. If it's possible to do this for the recently unsupported devices that's fine, but need to do something. Finally restarted premium after not having for several months only to find out it was a complete waste of money. That's shitty business practice at best.