"Unsupported Format" on all videos

hales

Same issue with quest 3... frustrated

Kieshi

hales do you have the latest version of DeoVR installed? Are there any specific videos affected by this or is it all videos?

Sudzume

I have been using the iOS app for more than 4 years. Will you be able to make it like it was, or will the problem remain unresolved and I’d better cancel the subscription?

doublevr

Sudzume we expect a dedicated iOS app early next year. For time being WebXR in up to date Safari browser should work just fine.

What exactly is your iPhone use case?

Sudzume

doublevr I used the deo app for ios and cardboard. I don’t understand how to use webxr for safari

SchnuppiLilac

doublevr WebXR in up to date Safari browser should work just fine.

On iOS? I don't think so, you had decided that the future is flattened videos on phones.

Kieshi

Mskinner32 hi, could you please let me know how could we improve on the WebXR Hub, so it would provide better experience for you?

pedropaloma

Kieshi doublevr If I log out and watch, the 1-minute preview videos play fine. This is not a hardware issue. This issue only happens when logged in. Please fix. What happened in the last 72 hours? It was working just fine before that.

doublevr

Sudzume these were deprecated long time ago by the vendors. it was surprisingly that SLR was still working there until it's not. not much we can do

fakarim

doublevr Are you trying to fix this problem or should we cancel our subscriptions? I remind you of the solution again for you: Revert the SLR or DeoVR to the state it was 4 days ago and all problems will be solved.

doublevr

SchnuppiLilac it's perfectly VR. flat is separate

SchnuppiLilac

doublevr it's perfectly VR. flat is separate

On an iPhone in Safari it's perfectly VR? Am I missing anything?

doublevr

SchnuppiLilac iphone is not a VR device. AVP is

Cardboards were deprecated years ago. Don't expect it to work forever

SchnuppiLilac

doublevr iphone is not a VR device.

It wasn't me who told the guy who wanted to watch VR on an iPhone that he can do so in Safari, that's why I was surprised. But I think I have now gathered all the information I needed, case closed 🙂

doublevr

Mskinner32 headset and deovr version?

bootwraps

In summary, the bottom line is this:

If you're a Quest 1 user, you cannot now watch SLR videos via DeoVR. There will be no fix forthcoming.
Your only option for continued use of the Quest 1 is to now use the 'WebXR hub' by going to sexlikereal.com via the meta browser (although be advised, it currently lacks essential features such as a search bar or categories selection).
Other than that, your options are to cancel your subscription or purchase a supported headset (300-400 USD).

For more info, read on:

SLR has, just within the last 24 hours, released a couple of post-hoc announcements that Quest 1 support has been discontinued for use with the DeoVR app:

https://forum.sexlikereal.com/d/8406-announcement-quest-1-stopped-working-with-slr
https://www.sexlikereal.com/blog/541-quest-1-ends-support-slr

Whilst the WebXR hub is stated to be 'working seamlessly' it is also acknowledged to be currently missing some fundamental features (search function and categories):

https://forum.sexlikereal.com/d/8366-categories-not-visible-on-meta-quest-2

If you are considering buying a new VR headset, here is a link to SLR's page on supported devices (with some approximate price information):

https://www.sexlikereal.com/blog/216-whats-the-best-headset-for-vr-porn

Some personal thoughts:

Whilst inevitably some older VR devices will eventually have to be deprecated, SLR should have done a much better job of announcing, well in advance to their customers, a discontinuation of DeoVR Quest 1 support. Customers should not have been left scrabbling around on the forums, seeking a fix to an unexpected problem, only for SLR to turn around and tell them that their device is now unsupported. It shouldn't need to be said that foreknowledge of the deprecation of the Quest 1 would have been hugely valuable information to customers who use the device, many of whom will have continued or perhaps purchased SLR subscriptions on the understanding that their device was supported.

SLR, please in the future do better at communicating such information to customers well in advance and you will avoid unnecessarily creating disgruntled customers who, not that unreasonably, feel as if they have had the rug pulled from beneath them.

doublevr

bootwraps good sum up. The whole thing got us by surprise. Will be planning much better ahead.
Otherswise one meta discontinued Quest 1 it was about time one some features are going to stop working.
We also expect a huge WebXR boost coming soon.

JangoSLR

bootwraps Whilst the WebXR hub is stated to be 'working seamlessly' it is also acknowledged to be currently missing some fundamental features (search function and categories)

The Hub is currently undergoing a major global refactor, and search functionality along with tags will be gradually reintroduced during the next iteration.

danwillemse70

bootwraps I get it that they cannot keep supporting all devices into eternity. But the way they handled this is just not very consumer friendly. I have paid for a subscription for one year, and I have 8 months left. And then they stop supporting my platform. So I can't use those 8 months. I do not think that would hold up in court (no, I am not going to sue them for this, but this sort of thing is frowned upon in courts these days.)

The browser solution is not a solution: a lot of features are missing, such as search and categories. That renders the whole thing useless.

In short: I am not happy.

TheArtofLurk2

Yeah, I'm not really convinced this is a DeoVR or a quest 1 issue. I logged into my SLR account on my PC, downloaded some videos. Transferred the downloaded videos into my quest 1. I was able to go back into DeoVr, pulled them up via the local folder and they played flawlessly.

doublevr

TheArtofLurk2 it's updated streaming slr protocols that older deovr apps can't support and there's no way to update deovr for quest 1 as meta does not support them

jjjohnsonjr

doublevr It's nice the WebXR features a way to change the VR view but it is very cumbersome having to open settings every time to do so. At least one other adult vr site gives the ability to change view by holding the "middle finger" button and dragging.

doublevr

To bad we aren't ready yet eth our loyalty program. Would be happy to add credits for affected users.

wenworth

doublevr Yet, whatever new protocol deovr14 uses, it was still working on deovr13 until a few days ago. No new update was released either and it was working on both version. This means that it was blocked INTENTIONALLY server sided. Now, for some reason you wanted to block Quest 1 users since the old protocol was working perfectly fine on both deovr13 and 14 until a few days ago. I get that you cannot update deovr on Quest 1, but obviously you can fix it server sided. I wonder what's the logic here because you are surely losing a few customers that will never update to Quest 2+.

pedropaloma

doublevr Please answer this question directly. It will settle a lot of concerns and may help solve the issue.

WHEN NOT LOGGED IN, VR videos still play correctly on older devices, such as Cardboard. These are the 1-2 minute preview videos. This proves that it is not a hardware issue. WHEN LOGGED IN, all the videos produce the error and will not load.

PLEASE APPLY THE SAME SETTINGS TO THE FULL-LENGTH VIDEOS THAT ARE APPLIED TO THE PREVIEW VIDEOS AND THE PROBLEM SHOULD BE SOLVED.

Please provide an explanation if this can be done, and explain why previews work perfectly and why full-length videos do not.

This is the explanation we have all been waiting for and will make the difference between losing thousands or tens-of-thousands of dollars in subscribers. Please address. Thank you.

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