"Unsupported Format" on all videos

mdsc123

I'm getting "Unsupported Format" on all videos once logged in.
Possibly related - I was having trouble logging in, would get "Login Error" on first few tries but worked eventually.
Using DEOVR 13.12.4 on Quest 1

Admin update:
Majority of the issues are occurring on DeoVR below v14.2. Some older devices deprecated by vendors can not be updated any longer https://forum.sexlikereal.com/d/8406-announcement-quest-1-stopped-working-with-slr
Consider to upgrade https://www.sexlikereal.com/blog/216-whats-the-best-headset-for-vr-porn

iddqd

mdsc123
Unfortunately we can't update the app for Quest 1 as it has significant differences with Quest 2 and 3. And some changes on our backend might affect Quest 1 build.

fakarim cardboard is long gone and deprecated, we suggest upgrading to more modern headset. https://www.sexlikereal.com/blog/216-whats-the-best-headset-for-vr-porn

mdsc123

Additional info - I can watch preview videos no problem, but once logged in I get the "Unsupported Format" error. I am also not able to login consistently

bazzio

Don't know if the Quest 1 is still supported and updatable but DeoVR is on version 14 now

fakarim

Exact same problem on all versions of DeoVR Cardboard. There's no other way to watch SLR on Android device, i hope they fix it or i will finish my subscription unfortunately. Previews are ok but when logged in, i get the errors.

mdsc123

iddqd I appreciate the reply!

Were the backend changes you mentioned recent? Everything was working fine a week ago.

I understand Quest 1 is outdated but it's disappointing if this is not a fixable problem, especially since preview videos load without issue. Is there any other way to watch SLR on Quest 1? Would like to avoid having to cancel my subscription.

danwillemse70

iddqd Great. So can I get a refund for the remainder of my subscription? This is stupid:.

iddqd

mdsc123 yes, there is always an option to use WebXR version - just open sexlikereal.com in web browser on the headset (not inside DeoVR app)

SchnuppiLilac

mdsc123 You could try https://www.sexlikereal.com/hub in your Q1's browser.

xeddin1

mdsc123
I wonder if it could be yourself trying to view videos of a higher video quality than the quest 1 allows

huagao

iddqd Please provide a solution. Upgrading your program is not a problem, but it cannot affect the use of your existing customers!

TheArtofLurk2

iddqd Hi, is the team looking at fixing this? Otherwise, what options do premium members who are affected by this have? btw, none of the browser options seem to function properly. When I go into a browser in VR mode, SLR doesn't give the ability to search or select categories. When I try in web view, it will only display videos in 2d. When selecting the 3d option, it gives me a pop up that says I should use DeoVr for vr viewing.

catflap

All the DeoVR website videos work fine - so it doesnt seem to hard to be able to make some small software change to keep Quest 1 alive for a bit longer.

I know you have said you dont support it, but one minor tweak or two and you should still be able to get it to work and keep us happy

xeddin1

It is important to note this is not SLRs fault. However, while it is not SLRs fault, one would still expect them to figure out a solution, which I am sure they are doing. They seem to have found one as Kieshi has noted,
SchnuppiLilac seems to have suggested another one.

I may have found another solution, but I do not have quest 1 or 2 so I can't really test it.
https://forum.deovr.com/d/3028-deovr-stuck-on-version-13124

I am unsure what technology SLR has to vet this. But my recommendation, in the meantime, would be to allow customers who are affected by this to cancel their memberships and receive a refund. People like
TheArtofLurk2 are definitely in a bad spot because of this.

wenworth
I agree that a lot of their user base is hurt by this. SLR is a business and business like money. Customers can't view = less money. It is based solely on this that I am more than confident that SLR will find a workable solution.

ivailo_100
Your frustration is merited, but your comment about lawsuits is the most smooth brained shit I have heard on this forum in a long time. You can't afford to upgrade your quest but you can afford a lawyer to take down a corporation because you can't jack off to their porn? I honestly feel offended by how stupid that comment was.

mdsc123

xeddin1 Good thinking, but unfortunately it’s literally all videos, even ones i know worked fine as recently as last week.

TheArtofLurk2

Came here to express the same frustration. It sounds weird to me that I can't watch videos I paid for but when I log out, I can click the videos and see the previews. I hope this is addressed soon as I still have over 6 months of membership time left and I don't plan on paying more money to get a different headset.

xeddin1

It may also be a good idea to provide examples of scenes that work and scenes that do not work.

huagao

How to solve it? I can't watch all my videos now, and they all prompt that the format is not supported

bootwraps

Hi, I have the same problem as OP; I am using a quest 1 and can no longer watch any videos through deovr.

Kieshi

bootwraps hi, as my colleague above mentioned, we cannot update Quest 1 as there are huge differences with Quest 2 and 3, but you always have an option to use WebXR hub - just open sexlikereal.com in Meta browser and it will open a VR environment for you.

bootwraps

Hi, thanks for your suggestion. I tried to use the WebXR hub through the meta browser but it appears to be missing some pretty fundamental features, such as a search bar or categories section. Additionally, certain content appears to be inaccessible (i.e. trans or gay content).

I accept that I am in a minority as a Quest 1 user and thus I'm probably a low priority, but do you have any notion of whether service will at all be restored to Quest 1 users? If there are no plans for future Quest 1 support I, reluctantly, will have to consider ending my subscription as I cannot justify forking out several hundred dollars on a new VR headset at the moment.

fakarim

We just want you to revert whatever changes you made in the last 2 days. Everything was COMPLETELY FINE LIKE 2 DAYS AGO. Stop suggesting that we pay a ton of money to buy another device or use your laggy web version. Stop making fools of your users. We know that this problem is caused by a change you made because we can watch the previews without any problems. We also know that you can fix it if you want. Just tell your developers or DeoVR's developers or whoever did this to revert the app to the way it was 3 days ago and that will be the solution. I don't think we are asking for anything impossible. @Kieshi @iddqd Kieshi

ivailo_100

There can hardly be a bigger scam than a service working in preview mode, but not working when you pay. Hope you solve this problem soon because there will be a lot of lawsuits ahead of you.

wenworth

same problem here, I can't update the app and I can't watch scenes I purchased scenes either... No offense but the "Quest 1 is too old" argument doesn't make any sense when you can still watch trailers and no full videos. Dropping DEOVR 13 support which is only 1 month old and forcing the 14.x version doesn't make much sense. And the bad and slow hub version isn't as good as the actual DEOVR 13 app.
You are killing a part of your userbase for something you can obviously fix since trailers DO work, specially since it was working perfectly fine less than 2 days ago.
Please fix it, thanks.

pewpewpewx

I experience the exact same thing on a Quest 2

SchnuppiLilac

pewpewpewx I was curious and got my Q2 out of storage. Didn't notice any streaming issues, neither with trailers nor signed in with full videos. Only problem I had was being constantly interrupted by an overheating warning.

Next Page »