• Support

  • "Unsupported Format" on all videos

Exact same problem on all versions of DeoVR Cardboard. There's no other way to watch SLR on Android device, i hope they fix it or i will finish my subscription unfortunately. Previews are ok but when logged in, i get the errors.

    iddqd I appreciate the reply!

    Were the backend changes you mentioned recent? Everything was working fine a week ago.

    I understand Quest 1 is outdated but it's disappointing if this is not a fixable problem, especially since preview videos load without issue. Is there any other way to watch SLR on Quest 1? Would like to avoid having to cancel my subscription.

        mdsc123 yes, there is always an option to use WebXR version - just open sexlikereal.com in web browser on the headset (not inside DeoVR app)

            mdsc123
            I wonder if it could be yourself trying to view videos of a higher video quality than the quest 1 allows

                Came here to express the same frustration. It sounds weird to me that I can't watch videos I paid for but when I log out, I can click the videos and see the previews. I hope this is addressed soon as I still have over 6 months of membership time left and I don't plan on paying more money to get a different headset.

                  It may also be a good idea to provide examples of scenes that work and scenes that do not work.

                  xeddin1 Good thinking, but unfortunately it’s literally all videos, even ones i know worked fine as recently as last week.

                    How to solve it? I can't watch all my videos now, and they all prompt that the format is not supported

                    iddqd Please provide a solution. Upgrading your program is not a problem, but it cannot affect the use of your existing customers!

                      iddqd Hi, is the team looking at fixing this? Otherwise, what options do premium members who are affected by this have? btw, none of the browser options seem to function properly. When I go into a browser in VR mode, SLR doesn't give the ability to search or select categories. When I try in web view, it will only display videos in 2d. When selecting the 3d option, it gives me a pop up that says I should use DeoVr for vr viewing.

                        Hi, I have the same problem as OP; I am using a quest 1 and can no longer watch any videos through deovr.

                          bootwraps hi, as my colleague above mentioned, we cannot update Quest 1 as there are huge differences with Quest 2 and 3, but you always have an option to use WebXR hub - just open sexlikereal.com in Meta browser and it will open a VR environment for you.

                              There can hardly be a bigger scam than a service working in preview mode, but not working when you pay. Hope you solve this problem soon because there will be a lot of lawsuits ahead of you.

                                same problem here, I can't update the app and I can't watch scenes I purchased scenes either... No offense but the "Quest 1 is too old" argument doesn't make any sense when you can still watch trailers and no full videos. Dropping DEOVR 13 support which is only 1 month old and forcing the 14.x version doesn't make much sense. And the bad and slow hub version isn't as good as the actual DEOVR 13 app.
                                You are killing a part of your userbase for something you can obviously fix since trailers DO work, specially since it was working perfectly fine less than 2 days ago.
                                Please fix it, thanks.

                                  It is important to note this is not SLRs fault. However, while it is not SLRs fault, one would still expect them to figure out a solution, which I am sure they are doing. They seem to have found one as Kieshi has noted,
                                  SchnuppiLilac seems to have suggested another one.

                                  I may have found another solution, but I do not have quest 1 or 2 so I can't really test it.
                                  https://forum.deovr.com/d/3028-deovr-stuck-on-version-13124

                                  I am unsure what technology SLR has to vet this. But my recommendation, in the meantime, would be to allow customers who are affected by this to cancel their memberships and receive a refund. People like
                                  TheArtofLurk2 are definitely in a bad spot because of this.

                                  wenworth
                                  I agree that a lot of their user base is hurt by this. SLR is a business and business like money. Customers can't view = less money. It is based solely on this that I am more than confident that SLR will find a workable solution.

                                  ivailo_100
                                  Your frustration is merited, but your comment about lawsuits is the most smooth brained shit I have heard on this forum in a long time. You can't afford to upgrade your quest but you can afford a lawyer to take down a corporation because you can't jack off to their porn? I honestly feel offended by how stupid that comment was.

                                              pewpewpewx I was curious and got my Q2 out of storage. Didn't notice any streaming issues, neither with trailers nor signed in with full videos. Only problem I had was being constantly interrupted by an overheating warning.