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  • "Unsupported Format" on all videos

I'm getting "Unsupported Format" on all videos once logged in.
Possibly related - I was having trouble logging in, would get "Login Error" on first few tries but worked eventually.
Using DEOVR 13.12.4 on Quest 1

Admin update:
Majority of the issues are occurring on DeoVR below v14.2. Some older devices deprecated by vendors can not be updated any longer https://forum.sexlikereal.com/d/8406-announcement-quest-1-stopped-working-with-slr
Consider to upgrade https://www.sexlikereal.com/blog/216-whats-the-best-headset-for-vr-porn

    Additional info - I can watch preview videos no problem, but once logged in I get the "Unsupported Format" error. I am also not able to login consistently

    Don't know if the Quest 1 is still supported and updatable but DeoVR is on version 14 now

    Exact same problem on all versions of DeoVR Cardboard. There's no other way to watch SLR on Android device, i hope they fix it or i will finish my subscription unfortunately. Previews are ok but when logged in, i get the errors.

      iddqd I appreciate the reply!

      Were the backend changes you mentioned recent? Everything was working fine a week ago.

      I understand Quest 1 is outdated but it's disappointing if this is not a fixable problem, especially since preview videos load without issue. Is there any other way to watch SLR on Quest 1? Would like to avoid having to cancel my subscription.

          mdsc123 yes, there is always an option to use WebXR version - just open sexlikereal.com in web browser on the headset (not inside DeoVR app)

              mdsc123
              I wonder if it could be yourself trying to view videos of a higher video quality than the quest 1 allows

                  Came here to express the same frustration. It sounds weird to me that I can't watch videos I paid for but when I log out, I can click the videos and see the previews. I hope this is addressed soon as I still have over 6 months of membership time left and I don't plan on paying more money to get a different headset.

                    It may also be a good idea to provide examples of scenes that work and scenes that do not work.

                    xeddin1 Good thinking, but unfortunately it’s literally all videos, even ones i know worked fine as recently as last week.

                      How to solve it? I can't watch all my videos now, and they all prompt that the format is not supported

                      iddqd Please provide a solution. Upgrading your program is not a problem, but it cannot affect the use of your existing customers!

                        iddqd Hi, is the team looking at fixing this? Otherwise, what options do premium members who are affected by this have? btw, none of the browser options seem to function properly. When I go into a browser in VR mode, SLR doesn't give the ability to search or select categories. When I try in web view, it will only display videos in 2d. When selecting the 3d option, it gives me a pop up that says I should use DeoVr for vr viewing.

                          Hi, I have the same problem as OP; I am using a quest 1 and can no longer watch any videos through deovr.

                            bootwraps hi, as my colleague above mentioned, we cannot update Quest 1 as there are huge differences with Quest 2 and 3, but you always have an option to use WebXR hub - just open sexlikereal.com in Meta browser and it will open a VR environment for you.

                                There can hardly be a bigger scam than a service working in preview mode, but not working when you pay. Hope you solve this problem soon because there will be a lot of lawsuits ahead of you.

                                  same problem here, I can't update the app and I can't watch scenes I purchased scenes either... No offense but the "Quest 1 is too old" argument doesn't make any sense when you can still watch trailers and no full videos. Dropping DEOVR 13 support which is only 1 month old and forcing the 14.x version doesn't make much sense. And the bad and slow hub version isn't as good as the actual DEOVR 13 app.
                                  You are killing a part of your userbase for something you can obviously fix since trailers DO work, specially since it was working perfectly fine less than 2 days ago.
                                  Please fix it, thanks.