• Support

  • Signing me out about every 24hours

It’s annoying to have on any device. It’s bad enough I have to sift through a dozen popups to get to the actual page that matters on iPhone, but literally no important service out there has a “log me out if I open this more than once on another device.” function.

Imagine the irritation of dealing with all of your social media accounts and email across multiple devices and having to deal with this. Now imagine you have to deal with it typing in on an app that (yay! Great idea!) doesn’t save your PW and you have to type using a VR handset.

The only reason for this level of security is for people who want it to opt IN to - not to make it mandatory. I’m not worried about someone stealing my headset and watching my porn.

It be saying I'm logged out but my videos are playing full videos. Glitch I guess 🤷‍♂️

As I understand there's no current "on service" issue that would cause any forced log out.

Instead there seem to be some user specific cases we try to figure out.
For security purposes we have limited the number of logged headsets for one account. So if you are trying to log in from multiple devices including multiple headsets, smartphone, iPad, desktop, laptop some devices might be logged out.

Still streamlining the logic to deliver the best experience for a legit users. There is a bunch of bad asses around that are making life hard with hacking and stuff that we have to fix

Keep reporting. Make sure you use Quest 3/3s/2 headset with the latest DeoVR 14.1 on it.

    doublevr but it’s not working like that. I have 1 headset and I only access it from 1 phone. If I walk in the back room right now and turn the headset on I’m 100% sure I’d be logged out again. So if that’s what you mean by “multiple devices” or “multiple headsets” it’s not working as intended. I don’t have “multiple” of anything. I have 2 total.

        diwanga Hi, I can pass this on to the team to check out, could you please let me know your headset, version of the app you use (Meta/Steam) and version of the app that is installed?

            Still having this issue.

            Please just add an option in Deo to save login details, seems like an easy fix.

            diwanga Three weeks ago I had the same problem as you (being signed out in the middle of it) but for me it seems to have stopped after the fix was released two weeks ago. So maybe worth exploring why this hasn't worked for you.

                Kieshi does multi fun player count towards a session because if so 3 session is way too little.

                I mean at a minimum you have your vr headset (this should never be signed out imo and have priority or something as typing in the password is super annoying).
                You have your desktop for browsing. I guess most people will use their phone too. And if multi fun player requires a session for script streaming your already running into issues.

                For me I also use my laptop. So I will definitely get issues. Even if multi fun player doesn't consume a session. Can't we up this to 4 maybe 5, having only 3 seems very impractical?

                    Kieshi again - Quest 2 - whatever is latest. If there’s a way to NOT have latest then I assume your auto-updater is broken? There are no options for me to update the app.

                        diwanga Please let me know if you have multiple sessions in the app, web, etc? especially incognito mode that doesn't close sessions

                          Wouldn’t even know how to have “multiple sessions in the app”. I just open it when I turn on the headset and it loads. I don’t browse incognito on my phone. I look at the site for updates on Safari, close the page and clear browser history when done.

                            diwanga you can see all your open sessions in your profile on web under Security and Privacy

                                doublevr how many times do I have to type the same thing?

                                1 phone
                                1 headset

                                I don’t share logins with anyone or access the site in any other way. Maayyyybe once every few weeks I’d access it on PC - but my PC has been DOA for about 2 or 3 weeks so that can’t be it either.

                                  Kieshi and what exactly am I supposed to do with this information…? For the people in the back who aren’t reading stuff - the problem is YOUR DESIGN LOGGING PEOPLE OUT.

                                  Some genius a few weeks back decided to switch something to log people out unnecessarily on devices. Do you all not review code or changelogs?