• AppsReleased

  • Bugfix release for DeoVR app (scripts availability, Handy issues)

madparks Could you let me know if you have tried using the "tilt" toggle in global settings for the issues with UI?
And if it doesn't help, please let me know in more details what the issues is and on which device does it happen

      Kieshi

      Well obviously but it doesn't work. There is a red cross next to the slider. The key is 100% correct and case sensititve. I have even tried generating a new key which also doesn't work. I will confirm again. The key works with every other site. The fault is with DeoVR and started one week ago as others have stated.

          chainy75 so you insert the correct Handy key. that Handy app gave you and it is rejected by the app, correct?
          Which version of the app are you using and on which Quest do you have? You are using Quest link as well for PC?

              Kieshi

              Well weirdly without me doing anything different I booted up the pc and the quest today and I got a nice green connection. I never done anything different from yesterday unless something updated in the background. Happy again 😊

                6 days later

                Kieshi i tired it but it still doing it on or off, also still very zoom in even at 1x distance. Im still having issues with scripts with current release. For now im mostly run April release version due to script issues the zoom.

                    madparks hello, could you please help me understand the full picture: if you use zoom and then recenter, zoom settings get back to 0, is this what is happening?

                        DeoVR crashes for me every time I watch a script with the Lovense max 2 connected. I'm using it with Oculus Quest 2. The app crashes after about 15-20 minutes of use (even if I switch videos). The video freezes first, then the app crashes. I don't know what version of the app I have, but I assume it's the latest - I just installed it about 10 days ago (my oculus is about a year old, but the max 2 is also only about 10 days old).

                          smush hi, you can check version of the app on the main screen on the Botton left. If it is the latest it will be 13.19
                          Could you please check that and let me know?

                              Kieshi Hi Keishi - thank you so much for responding! My DeoVR version is 13.19.1687.

                                  smush got it, thank you! Could you maybe get us logs from the app, so we can try identifying the issue from there?

                                      4 days later

                                      Kieshi Sorry for the long delay - I've tried to install the meta quest PC link app on my pc, but I haven't gotten it to even install properly, despite several hours chatting with tech support there. I'll try sidequest next...

                                      I did try all three release streams in the DeoVR app (13.19.1687, the opt-in one, and the beta one), after uninstalling all video apps on the quest, and then reinstalling DeoVR. All of those had the same issue.

                                      update: sidequest didn't work either - apparently my computer is too old for the proper usb drivers to be installed (and apparently the quest 2 must be connected to a computer at least at first for sidequest to work). So I probably won't be able to get any logs to you? Unless there is another way?

                                          smush no worries, the team will try to reproduce it anyway and I will get back to you once I know more

                                              Kieshi Let me try to clear up my problems. The UI on the April release version, when you set it to 1 for the distance, is 50% closer compared to the March release, which is a further way. On the March release, I could see the full UI without needing to move my head. Now, I only see about 70% of the UI in the April version.

                                                  Kieshi All this is the Steam version on Index and big screen beyond.

                                                    madparks Alright, understood. We are working on solving the issue with Steam version, please bear with us.

                                                        @Kieshi the intermittent “red cross” and connection issue listed above is the ‘x’ icon and its associated to a handy timeout. I’ve seen them more frequently lately as well.

                                                        I haven’t nailed down a clean repo yet, but in settings turning off handy, unplugging it, turn back on in settings, plug back in, wait for green light to stop pulsing, then turning back on WiFi seems to resolve it.

                                                        A tale tale sign it’s going to happen again is pink light starts pulsing and doesn’t go solid within a few seconds of enabling it while in deo.

                                                        Also if you are in a scene and it says disconnected while loading the script, just start the workaround, it stays in a timeout loop and doesn’t recorrect itself.

                                                          Sperson
                                                          I've seen the same behaviour the last few day, especially when changing videos faster than normal and skipping fast through them.
                                                          Very frustrating for all kind of reasons....

                                                          Btw: with Herespehere i don't have any disconnection problems.