Videos are very laggy for me the last couple days. It takes forever to load and always buffers at some point during the video. I’m using an Oculus Go. Test ID from my Go is 2418. Any suggestions?

[unknown] I’m on WiFi. All devices I’ve tried have been slow recently, especially when trying to download a videos. It wasn’t like that a couple weeks ago.

10 days later

Horrible connection speed. Speed test id 2690. I dont even mind doing any troubleshooting cause other speed tests and other video streaming sites are working flawlessly and very fast. EDIT: its not always like this. 99% of times its working just normally and not any buffering breaks

    Same for me. Got premium just yesterday, and wasn't able to download or stream anything.
    Downloads at 400Kbps at best (with my connection should be around 9Mbps) Buffering impossible even with lowest quality.

    Thoran When was the last time you noticed this issue? At what hour approximately does this happen?

      I've had these terribly slow download speeds for couple of days now. Your speed test id: 2747. I have a solid 300/300mbps connection, which according to Ookla's speedtest works just fine and the issue isn't apparent anywhere else.

        Luti The issue is only when downloading, or when streaming? Are you using a wireless or wired connection?

        • Luti replied to this.
            4 days later

            SamSuppVR Seems to be streaming related issue. Using 5gHz band wireless for the sake of convenience but that can't really be the problem as the whole issue is only apparent here. Everything else works perfectly.

                The streaming is completely unusable for me as it takes ages to buffer, even though the speedtest (#2859) looks good. It was the case yesterday too. I'm on a 100Mbps cable connection via Ethernet.

                  Luti What device are you using? Do you have an option to try streaming with a different connection?

                  Philibert Are you still having issues with streaming? If so, can you please perform these two tests in the Command Prompt and send the results to support@sexlikereal.com ?:
                  ping cdn-vr.sexlikereal.com
                  Tracert cdn-vr.sexlikereal.com

                      13 days later

                      Trash loading speed on everything. Pc, mobile and quest.
                      Multiple connections and locations.

                      Your speed test won't even fully complete. Left for five minutes didn't even start the download part. MS in the 10s of thousands.

                      Thumbnails barely load on website and app...

                      Says my location/server is in Tokyo, I'm in Australia.

                      Trash service and support..

                      Time to go to a quality studio where their videos are actually loading, majority you don't even have on your platform...

                      We are aware of issues for certain areas and are looking into this. We are sorry for any inconvenience. We should have an update within a few days.
                      If you are experiencing issues it is still appreciated if you could perform the speedtest and write the speed test ID number here (even if the speed test doesn't complete) or via private message, so we can check.

                      Same issue on Quest. Haven't been able to stream any of your videos for the last 3 weeks. All other streaming sites work perfectly. Your speed test won't complete. I certainly don't expect to pay for a product that doesn't work. Assistance appreciated.

                        Is there a way to download and store locally the clips we bought? That would fix the streaming problem.

                          Philibert If you have access to a scene, you have the option to download in several formats on desktop. Check the "Downloads" tab on a scene.

                              Same issue here. Used to be perfect, now completely unusable.
                              Speed test ID 3182

                                SamSuppVR Thank you for the reply! Where is that downloads tab? I can't find it.

                                Edit: never mind, i found it (i was searching in VR but it's on the website).