Problems with "30 video downloads in 144 hours" :(

Rakly3 I read all of what you say and just resent you and this entire scrooge like way of thinking. Why can’t you focus your efforts on the very small few that actually abuse downloading, and stop treating the rest of us like children that need to be told how to spend their allowance? Surely you have ways of detecting constant, steady download patterns and then throttling or suspending such activity? Instead you mistrust all your customers… I’ll add at a tremendous cost of good will.

argyle43 What are you talking about?
I simply explained how the timer works. Every download slot has its own individual timer.
The time you see in the popup is the time counting from your most recent download.
Your first download will become available before that.

Let's say I download 10 videos on Monday, and then 20 on Thursday
The timer will then say All 30 downloads will be available again next Tuesday.
BUT! The 10 download slots from Monday will be unlocked on Sunday.

argyle43 Why can’t you focus your efforts on the very small few that actually abuse downloading,

I don't think anyone said this has anything to do with abuse.

Axxipiter My last download limit expired on October 7th about 03:00 AM (my local time)... I wrote it down, that's why I know it.
So my next new 144 hours (6 days) should start tomorrow October 13th about 03:00 AM (local time).

It doesn't work like that.
You had downloads on the 6th 9th 10th 11th 12th
Those downloads become available on 12th 15th 16th 17th 18th

On top of that, one of the devs corrected me and told me the slots don't unlock at 1 AM 8 PM etc
They unlock midnight UTC. So no one ever really has to wait the full 144 hours.
If you download 8 PM UTC, that slot will become available again in 124 hours

Rakly3 well, despite many upset people asking, the team has not explained why we as good paying customers continue to get less of what we signed up for. So it leaves the canvas open to try to guess ourselves.

In general I do stream, but like most others that have spoken up, I still prefer to download a 15-25GB file with decent bitrate to play off my NAS… and it sucks to suddenly be told there’s now a ration on that, and then a month or two later, a stricter ration.

Like I said SLR is in its rights to enforce whichever heavy handed policies it likes, ignore feedback, double and triple down. Just don’t be surprised when there’s very little feeling of good will coming in return and you start losing customers who speak poorly of you on the other forums.

obviously this post from yesterday is folks complaining about 190-gate vs. download-gate, but it still illustrates how this company is generally seen from the outside and discussed within other forums. With all the hiring y’all are doing you should consider taking on a good customer service/PR coach and listen to that persons advice.

argyle43 We have more than one producer for our SLR Originals, and the angle depends on the camera and compatible lenses for that camera used.

For example, the Canon R5 C can shoot 8K at 60fps, but only has one pair of VR lenses, Fisheye 190°
Shooting 8K at true 60fps is not that common yet in VR. Professional cinematic cameras (Those huge ones like what they shoot movies with.) don't have VR lenses you can just pop on.

For example, and I hope I'm not breaching NDA, our upcoming 10k rig are two separate cameras at 5K 60FPS with their shutters synced. The angle of those scenes will depend on which lenses exist for them.

It is not the case that we in production dial some nobs and press some buttons and arbitrarily pick an angle out of a hat.

All together, there's literally going hundreds of thousands of dollars going into these things, in research and development, man-hours, hiring niche experts, testing, optimizing, making new workflows, etc.
Changes are never made on a whim. Even if they seem to be.

argyle43 and all the while completely missing my point. what can ya do?

I'm not going to get into another debate about the download limits. The thread is going to get locked again. Nor will it change anything.

dojimmy That's how all VR is shot, with exception for that Canon cam, but the result is the same, it uses an 8K canvas to capture two 4k images.

On top of that, 8K VR (two 4k cams) at 180° is visually just above 2K in most modern headsets. Which they call 4K headsets. because they count them together, just like two cams.

spacepirate Some people are really bad in math, if they think a 24 hour window would be better in any way.

Axxipiter
They have a fraudulent start to the counter if you don't download something in the first day of the counter reset, it doesn't count that day's hours, so you lose time or days of downloads

You likely didn't download something until the 3rd day, so it reset your 144hrs (which is supposed to be 72 hours, unless you're new this month) on the 7th.. the 8th.. and the 9th..

The 8th for you became 144hrs again instead of 120.. the 9th became 144hrs again instead of 96.. and only started counting all the way through once you downloaded something on the 9th. It's a little hidden scam to defraud customers just that little bit extra