peppi89 I've also had problems that Epoch declined my payment option. I figured out that signing out of the SLR site and sign in again and directly start the payment process afterwards does the trick...

    I just get this message if i try to pay for a 30day subscription (only one that accepts giropay for me) :
    "There has been a problem with this request. (Invalid Merchant Id)." And the crap Support from Epoch ofc said they dont know anything about that and

      Rakly3 changed the title to EPOCH payment issues .

      Hallo, I have similiar issues as described above.
      I've payed for Premium via Paysafecard on Saturday but after I entered the Pin code and clicked on the continue button, I was transfered to an error message website.
      Unfortunatly the balance on the Paysafecard shows that the money was charged from EPOCH but didn't received the Premium entry...
      Already contacted the support but haven't received an answer since more than 24h. Is there a bigger problem?

      a month later

      I still can’t buy anything from SLR (paysafe). I contacted Epoch and they told me the issue is not with them so I contacted SLR and Tony told me no the problem is at Epoch. So I decided to create a new account on SLR so I can choose a other payment option (ideal). And this does not work either. So I have now 2 accounts and can’t buy anything.. I wish someone could help me to fix this problem. But it seems like no one has a answer and no one wants to make money..

        Morro1

        Try making a paypal account and add ur card u been trying to use into paypal as ur payment option

        Then when u try to get ur sub click on pay with paypal

        Thats what i had to do, its a loophole...

        Hope that works for you. 👍

            11 days later

            Vrsumo2017 It did not work for me unfortunately. I think they changed it to only creditcard. Do you know other websites with INTERACTIVE VR MOVIES where you still can pay with paysafe or other methods. Slr is the best website but if I can’t subscribe its worthless..

                Morro1

                Czechvr.com
                Povr.com < kinda like slr
                Virtualtaboo.com

                Those the last three websites i subbed too, they were great 👍

                Hope it works out for you...

                Maybe try to get a prepaid visa card

                Cuz i heard Mastercard was gonna stop taking payments from epoch...from what i heard. 🤷‍♂️

                  Morro1 Hi! Tony here.

                  The issue is related to our website, but not on our end. In this sense, yes the issue is with SLR, we just can't fix it, Epoch and their partners on the other end have to solve this. I've heard it's close to being available again though, assuming everything goes well and the tests are OK.

                  Unless you're being transferred to Epoch's technical support, there is not much else Epoch's customer support can tell you. I highly doubt they'll transfer you to technical support for this though 😉

                    3 months later

                    Well had to swap for my new MasterCard because the last one was out of date and worked fine here for months/years. Seems like none of the available payement method works for me now ... Epoch, Verotel, Paypal ... no issues anywhere else as I had to do the same for many subscriptions during the week.

                    Not sure the issues are resolved.

                      Rhalguk Have you contacted Epoch to change your card info? - It's also possible you have to ask your bank to allow the payments to go through with your new card.

                        not sure what was the issue yesterday. I did nothing but try again today and it worked.

                        3 years later

                        I'm currently having the same issue not sure why, I keep getting declined? I tried every method adding funds fail buying it via every option excluding crypto I don't have any fail. WHAT IS GOING ON???

                        2 months later