Krod Could you run a speedtest for me on the affected device, save the ID number, and maybe try the same test with a known device that doesn't have speed issues? You can post the IDs here if you would.
No one will steal you ID, I promise! (dad jokes!! ho-ho!)

https://cdn-vr.sexlikereal.com/benchmark/speed.html

    Lol...Hey..sorry for delay...Id for affected device was 8283...i don't use another device for this service to be honest, but a standard speed test on another device is running 200-210

      Krod I passed them on. Could take until after the weekend to get an update on it though.

        4 days later

        Hey, so speed is still variable...don't think it happens every time but when I switch off wifi and then reconnect once my 5g kicks in it appears to work but like I said not all the time

          Krod How's the streaming now? Thumbnail issue should be fixed, but maybe your buffering isn't?

            Hey...thumbnail issue is fixed...buffer/speed issue still occurs...sometimes, like I was saying, if I turn off my wifi on my phone and then turn it back on it works, but sometimes not...seems like it depends on the moment to be honest...

              Krod And there are no other devices on your network that could be using the bandwidth? Like Netflix, downloads on PC, etc?

                Not at all...I could go to Netflix right at the same time on the same device and have no issue streaming a full length movie

                  Krod No worries, our mailbox is always open!