"Unsupported Format" on all videos

TheArtofLurk2

Yeah, I'm not really convinced this is a DeoVR or a quest 1 issue. I logged into my SLR account on my PC, downloaded some videos. Transferred the downloaded videos into my quest 1. I was able to go back into DeoVr, pulled them up via the local folder and they played flawlessly.

doublevr

TheArtofLurk2 it's updated streaming slr protocols that older deovr apps can't support and there's no way to update deovr for quest 1 as meta does not support them

doublevr

bootwraps good sum up. The whole thing got us by surprise. Will be planning much better ahead.
Otherswise one meta discontinued Quest 1 it was about time one some features are going to stop working.
We also expect a huge WebXR boost coming soon.

jjjohnsonjr

doublevr It's nice the WebXR features a way to change the VR view but it is very cumbersome having to open settings every time to do so. At least one other adult vr site gives the ability to change view by holding the "middle finger" button and dragging.

doublevr

To bad we aren't ready yet eth our loyalty program. Would be happy to add credits for affected users.

wenworth

doublevr Yet, whatever new protocol deovr14 uses, it was still working on deovr13 until a few days ago. No new update was released either and it was working on both version. This means that it was blocked INTENTIONALLY server sided. Now, for some reason you wanted to block Quest 1 users since the old protocol was working perfectly fine on both deovr13 and 14 until a few days ago. I get that you cannot update deovr on Quest 1, but obviously you can fix it server sided. I wonder what's the logic here because you are surely losing a few customers that will never update to Quest 2+.

pedropaloma

doublevr Please answer this question directly. It will settle a lot of concerns and may help solve the issue.

WHEN NOT LOGGED IN, VR videos still play correctly on older devices, such as Cardboard. These are the 1-2 minute preview videos. This proves that it is not a hardware issue. WHEN LOGGED IN, all the videos produce the error and will not load.

PLEASE APPLY THE SAME SETTINGS TO THE FULL-LENGTH VIDEOS THAT ARE APPLIED TO THE PREVIEW VIDEOS AND THE PROBLEM SHOULD BE SOLVED.

Please provide an explanation if this can be done, and explain why previews work perfectly and why full-length videos do not.

This is the explanation we have all been waiting for and will make the difference between losing thousands or tens-of-thousands of dollars in subscribers. Please address. Thank you.

jjjohnsonjr

Another option for SLR to try to make things "right" is to temporarily end or raise the limit of the number of movies premium members can download. If it's possible to do this for the recently unsupported devices that's fine, but need to do something. Finally restarted premium after not having for several months only to find out it was a complete waste of money. That's shitty business practice at best.

Bulkin

jjjohnsonjr
Yes, it would be nice, but they never do that. I'm very dissapointed with this update. And I'm never going to buy another crap from meta again.

Mskinner32

Yeah, I'm not happy about this update either, and I feel cheated. I should not have to spend several hundred dollars to buy new equipment just so I can use something I've already paid for.

Why can't you roll back the changes? Why can't your software determine what hardware is being used? Why cant the version be locked on the Quest 1 so it wont update. Why is it impossible for you to fix a problem that you caused.

Bulkin

Mskinner32 Think its a simple - Q3S released these days. And suddenly the old headsets are simply not supported by anyone anymore. It doesn't take much intelligence to undestand why and for ))

doublevr

You guys are smart 👍️ really appreciate it

The changes were made to members area videos streaming protocols. It's a huge architecture change that can't be reverted.

SLR tech back end is really huge and complex. It's no joke to run the whole thing. I trust our tech team

pedropaloma

doublevr Please provide a link to a COMPLETE list of compatible devices following the updates launched this week. Thank you.

doublevr

pedropaloma Quest 3 and Quest 3s are recomended

Quest 2 Pro and Quest 2, Pico 4 are supported.

Windows headsets are conditionally supported. Steam is known to have preformance issues and is not recomended.

Apple Vision Pro webxr only conditionally supported

The latest deovr version is required.

I don't expect Quest 2 and 2 Pro to be deprecated by Meta any time soon as they share the same architecture as Quest 3

JangoSLR

We have an article about the headsets we support and recommend for use.

https://www.sexlikereal.com/blog/216-whats-the-best-headset-for-vr-porn

pedropaloma

doublevr thank you.

silentcoder

iddqd yes this. I got the same error on my quest 3. Found the release channels in app settings, changed it to the correct one; and have a new player where the masking and quality feels much better.

JangoSLR

bootwraps Whilst the WebXR hub is stated to be 'working seamlessly' it is also acknowledged to be currently missing some fundamental features (search function and categories)

The Hub is currently undergoing a major global refactor, and search functionality along with tags will be gradually reintroduced during the next iteration.

kiritungol

It is not pack of bannanas! VR models are expensive. You can't just break the backward compatibility of a paid product and say - these are your problems, buy a new expensive helmet. My pimax 8kx also doesn't work now, although there is a pimax crystal in your article

wenworth

they are either blocking the old headsets on purpose (which doesn't make sense) or plain lazy since they obviously could revert the changes in like 30sec of coding. As a coder, i know it would irritate me that some changes I did to my server would kill support with older versions of deovr. I would revert back knowing it's an easy fix and it was working fine before on both versions. I'm surprised their programmer isn't even taking the (30seconds) challenge, which makes me think it's intentional and not laziness.

Hairsational

wenworth Hanlon's Razor: never attribute to malice that which is adequately explained by incompetence

« Previous Page Next Page »