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  • "Unsupported Format" on all videos

At the very least, can you make your website work properly on HereSphere for Quest 1?

Passthrough does not work
Thumbnails only load after being pointed at for 5 seconds
Cannot search
Cannot open playlists/watch later/favorites

robby Great work! Please provide a full list of videos that still work. Thank you!

    If the fundamental problem is meta not allowing new apps (deovr v14) for quest 1, then wouldn't the easiest solution be to release an APK of deovr v14 / put it on sidequest? Version 3.12 is currently there.

      6 days later

      Same issue with my Quest 2. DeoVR version is 13.12.4. No way to upgrade to 14. Tried to uninstall and reinstall still same version and same issue. This is occuring on all video.

        Hi, Meta Store but in the meantime i succeed to solve it. First i forced an update software on my Meta Quest 2, then i went in my library to list only the updated and then DeoVR appears, i updated to version 14.2 and now all the video are working.
        Thanks for your support

        7 days later

        Richard449 Hello again, I want to ask you. For some time now I have issues with audio+video sinc. I didnt had these issues before the last update.
        I have a question. Every since the last update, when the SLR app is no longer operational I am having hard voice laggs on the videos. I have the quickest internet available in my country 1000 Mbit/sec. Also my computer has got great setup. I was never having these issues before. All my drivers are up to date. How to solve the laggs??

        Thanks,

          iddqd Hello again, I want to ask you. For some time now I have issues with audio+video sinc. I didnt had these issues before the last update.
          I have a question. Every since the last update, when the SLR app is no longer operational I am having hard voice laggs on the videos. I have the quickest internet available in my country 1000 Mbit/sec. Also my computer has got great setup. I was never having these issues before. All my drivers are up to date. How to solve the laggs??

          Thanks,

              Richard449 Hey. In order to help you I need to know all possible technical details.
              DeoVR version, Headset, which videos are causing this? How are you connecting your headset?

                11 days later

                Hello,

                I am experiencing issues similar to those reported by others in this thread on my Quest 2 while using the DeoVR Meta store app. These problems began a few weeks ago after the app prompted me to update my headset. Prior to this, everything was functioning perfectly. DeoVR and quest 2 are updated to latest versions.

                Here are the specific issues I’m encountering:

                1: Video Freezing: The video frequently freezes, with an error message stating something like "unsupported video format."

                2: Loading Symbol: The loading symbol appears and cycles through all available resolutions, ultimately stopping at the lowest resolution, after which the video freezes.

                When either of these issues occurs, I have to restart the app or the headset to restore functionality, but the problems reoccur after just a few minutes when changing videos or skipping through the timeline of a video.

                Device Information:
                QUEST 2
                Headset Version: 51093690179300150
                DeoVR Version: 14.2.2385

                I would greatly appreciate your assistance in resolving these problems.

                Thank you!

                  muupekk thanks a lot for such detailed description!
                  We are looking into these issues and working on new version. This was potentially caused by updated library that we are using for video playback. New release is planned in about 2 weeks once we finish development and testing.
                  I would also highly appreciate if you could share some specific videos (ids or titles) that cause this error.

                      iddqd

                      Good to hear that a fix is on the way!

                      It seems to be a general issue to me and not related to any specific videos. Here are some videos where I know for sure it froze:
                      https://www.sexlikereal.com/scenes/redhead-with-natural-big-boobs-is-craving-for-a-fuck-pt2-46027?t=2052
                      https://www.sexlikereal.com/scenes/vega-the-star-48358?tab=about
                      https://www.sexlikereal.com/scenes/joi-edging-with-stacy-48824

                      I also think the issues are more frequent when using bluetooth earphones.

                        9 days later

                        I just bought 3 videos and cant watch them due to this issue. All videos in my library are "unsupported format".

                        Is there any update on this? Looks like this has been happening since September. I think that at this point I'm going either need digital copies of my entire library so I can watch them from my desktop, or a full refund for my entire library.

                        I wonder if the Better Business Bureau can help with this.

                        EDIT: I am using a Quest Pro

                          R2LEE2 Do you have latest version of the app installed?

                            4 days later

                            muupekk doing our best to prepare a new version within next couple weeks