• Support

  • Signing me out about every 24hours

JangoSLR
Thank you so much for taking a look into this! I sent an email to support@slrmembership.com as you requested.

If it helps, I also noticed an intermittent SLR Interactive login failure in MFP coinciding with this same time-frame (with the error stating the login server returned a null response). Not sure if it's related to the logouts.

    Picouser I don't think you need to start counting browser tabs. Yesterday, I was again logged out in the middle of it without logging in on any other devices, so it seems, at least right now, the sign-out will happen after a certain period of time no matter what.

        SchnuppiLilac I can verify this. Today 1,5 hours ago I was again logged out in the middle of session. Yesterday this happened almost the same time. It is like Cylon attack every 33 min in Battlestar Galactica 🙂 It just keeps happening and everybody have to live with it.

          well for me not only does it disconnect very often, but when I type my code, it no longer recognizes it; I had to close the windows on Firefox for the code to work!

          6 days later

          hey guys, we have released fix yesterday, please check if everything os working fine now

          Kieshi Yes... I've got Lifetime -membership with this same username.
          And yes, banner appears even I'm logged in. 🙂

              5 days later

              Problem still here. Still having to Sign in daily.

                I think this happens because people log in via PC/mobile on incognito browsers. Which makes sense, incognito was basically made for this stuff. I now have to sign into Deo every time. I haven't gotten logged out from a current session though.

                @Kieshi @doublevr
                Could we have DeoVR remember login details? Its a pretty basic feature which wasn't needed with the 'keep signed in', but yeah, that no longer keeps you signed in so.. Add a checkmark for it and voilà problem fixed

                  adinihsan just to make sure, as you said you were not logged out from the last session, does this problem still persist? How ofter are you logged out?

                      Kieshi Every day, I said I wasn't logged out of a currently running session like @SchnuppiLilac

                      I'm pretty sure its because incognito logins count towards the 3x devices each time seperately.
                      If DeoVR could save the login details its not an issue.

                          Kieshi Quest 2. Whatever the latest is. Still logs out daily. Yes, I’m logging in on my phone too. This is a new issue from the past few weeks.

                            adinihsan so your setup is Quest 2, DeoVR app 14.1.2305 and you are using incognito mode when entering SLR on the web, correct?

                            @diwanga are you also using incognito mode on the web?

                                Kieshi not using incognito - using Safari on my iPhone. Still happens daily. I also had it randomly log me out with headset on yesterday midstream.