wshume - Can you try using haptics connect on your mobile device instead as maybe theres some conflicting issue on the sideloaded version (assuming you are using haptics connect installed on your Quest?
Also have you tried directly emailing SLR support where they can help troubleshoot you more specifically?
https://www.sexlikereal.com/pages/contact
This is the first time I've come across an issue such as yours, hope it can be resolved