doublevr
When I download a PS5 game and the developer updates it for BUG FIXES/PERFORMANCE IMPROVEMENTS, those updates are automatically added to my device without any questions asked. The same goes for applications I've purchased on my phone. So, why should this be any different? An update is an update. I typically don't comment on matters like this, but if this policy is indeed in place, then it seems to be geared towards EXTRACTING maximum value from the consumer, without offering any additional benefits in return.
Suggesting, "This is how it works, just go pay more money," not only INVALIDATES the concern, but it also raises the issue that the additional funds wouldn't necessarily go to the original script creators. While it would still be disappointing, it would be more palatable if we knew that the creators were being compensated. Keep in mind, it costs SLR NOTHING to fix this issue.
Most inappropriate of all is the suggestion of, "Let's vote for some stupid populist government and get things for free." This would be an unsuitable and disrespectful response to a customer who is utilizing exclusively FREE services. This applies even more so to someone who is subscribed (and thereby paying) for the service and is seeking fair clarification and a potential compromise regarding membership benefits, which may have arisen due to (mistaken and unforeseen) oversights in SLR policy.
This is not the way to handle customers, or to communicate with people in general.
