doublevr that is a really bizarre response. This is basically saying "as we patch the software to remove our own bugs, we are not going to give you free access to the new patches". That's just downright bad development practices.
It would be a lot easier to admit that the requested feature would be very difficult for your team to implement. After all, it took them about 2 weeks to fix a simple 'sort by new' feature for your AI scripts and the sort was basically broken in the meantime while your users found ways to manipulate the address URL as a workaround.
Directly insulting a customer for a simple ask isn't going to serve this community well at all