How long will it take to get a refund?

wswdo

I enjoyed using "SLR" for a year, but I had no intention of renewing my subscription.

After the payment was made due to the renewal of the subscription, I canceled the subscription within 2 hours and requested a refund through the website.

After the cancellation of the subscription, I did not use the "SLR" service at all, and I wonder if the refund request I applied for is going well.

doublevr

wswdo you should be fine. Just give it some time.

yokada

wswdo

Have you successfully applied for a refund?

wswdo

yokada
It's been 6 days since I applied for a refund, but I haven't heard a specific answer.

I don't understand why it's so late when it's not a difficult measure to get a refund.

doublevr

We are actively looking for support people to get more capacity.
Checking why this is not automated yet

fscottfitzgerald861

doublevr Please look into my refund request. I forgot I had a yearly subscription, and it just renewed. I don't intend on renewing and I'm hoping I can get the money refunded, too. Can you please process my refund? The ref number: (31764)
Thank you.

southgarebelec05

doublevr has this slowed even more? I’m in the same boat as the OP and it’s been 5days since I requested it. Thanks for any insight or help!

fscottfitzgerald861

Just a note for anyone enquiring about the time it took to get the refund. I requested it on the 10/03/2023 and it was completed on the 12/03/2023.

Thanks to the appropriate person/s for the quick refund.

[deleted]

southgarebelec05 Hey, due to the holiday season, the wait times are longer than usual, but if you requested a refund through the refund form, you should already receive a response from our support team!

However, if you opened a regular ticket, the wait times are longer than usual as I previously mentioned.

Also to add, your particular request was answered on Monday around 10 PM CET so I suggest checking your mailbox to see if you received an email from our support team.

southgarebelec05

[deleted] I did use the refund request form. When I use the link you posted it shows my request as pending. I don’t have an email from your support team. I checked the inbox and spam box and specifically looked at the time/date you mentioned. There seems to be a disconnect.

[deleted]

southgarebelec05 I just sent you another one directly from our support email, please confirm if you received it.

southgarebelec05

[deleted] received and replied. Thanks for your responsiveness!

[deleted]

southgarebelec05 No worries, I'm glad that we sorted this out fast and smoothly!

For future reference, if the same or a similar thing happens again, you can create a new thread with the support tag and it will be picked up by the support staff, you'll don't need to tag anyone on the forum.