yokada
It's been 6 days since I applied for a refund, but I haven't heard a specific answer.

I don't understand why it's so late when it's not a difficult measure to get a refund.

    doublevr Please look into my refund request. I forgot I had a yearly subscription, and it just renewed. I don't intend on renewing and I'm hoping I can get the money refunded, too. Can you please process my refund? The ref number: (31764)
    Thank you.

      Just a note for anyone enquiring about the time it took to get the refund. I requested it on the 10/03/2023 and it was completed on the 12/03/2023.

      Thanks to the appropriate person/s for the quick refund.

      10 months later

      doublevr has this slowed even more? I’m in the same boat as the OP and it’s been 5days since I requested it. Thanks for any insight or help!

          • [deleted]

          • Post #9
          • Edited

          southgarebelec05 Hey, due to the holiday season, the wait times are longer than usual, but if you requested a refund through the refund form, you should already receive a response from our support team!

          However, if you opened a regular ticket, the wait times are longer than usual as I previously mentioned.

          Also to add, your particular request was answered on Monday around 10 PM CET so I suggest checking your mailbox to see if you received an email from our support team.

              [deleted] I did use the refund request form. When I use the link you posted it shows my request as pending. I don’t have an email from your support team. I checked the inbox and spam box and specifically looked at the time/date you mentioned. There seems to be a disconnect.

              [deleted]

                    • [deleted]

                    • Post #13

                    southgarebelec05 No worries, I'm glad that we sorted this out fast and smoothly!

                    For future reference, if the same or a similar thing happens again, you can create a new thread with the support tag and it will be picked up by the support staff, you'll don't need to tag anyone on the forum.

                      [deleted] added the Solved tag .