EPOCH Recharge payment issues. April 2022

Rakly3

We are currently experiencing issues with certain subscriptions that have been recharged on or after May 14 2022. The payments have been made successfully but the Premium access is not extended. Our apologies for this.

Currently it looks like it only is affecting monthly subscriptions made in currency other than USD.
Please contact our support if you think this applies to you. I might not be able to respond immediately but I promise we are looking into it!

magpie74469

Rakly3

I am having the same issue, have logged a ticket.

Paprika1972

My account is affected and I no longer have Premium. Please help !

Rakly3

Paprika1972 fixed!

Paprika1972

Rakly3 Hi
Thanks , The premium account works again, but I previously had a subscription with all scripts and now unfortunately no more scripts. Please fix it and a small compesation for the Stress caused would also be very nice.

Rakly3

Paprika1972 Sorry about that. the scripts are now activated again also.
Enjoy!

bluatnigl

Still have the same issue...

Rakly3

bluatnigl Can you try logging out of your account and in again? I checked and I did activate it.

bluatnigl

Rakly3 Works, thanks!

Marjanne

I also have no premium anymore, could you fix this please. Thanks in advance!

Marjanne

Thanks it's activated again... 👍

mnogucci

Hi there, my premium has also disappeared even though I just sent payment on April 21. Can you please help me fix? Thank you.

justsomedude101

mnogucci If you didn't already, please contact use via the support page. If you already did, then please hang tight as we're working through them!

And to everyone: we appreciate your patience! I know poor @Rakly3 has been working on this issue nonstop.

Rakly3

Update
User whom have contacted us prior to this post should all have their access restored!
Please let us know in case you still would not have access!

Thanks!

Jooker

Same issue for me too

beetjack

I got the same issue too

hooblyshoobly

Same here. Same username.

Rakly3

@everyone

I don't mind posting you have this issue here, but please make sure you contacted us through support. Support tickets take precedent over forum post. Meaning, I check those first and more often.
https://www.sexlikereal.com/pages/contact

If you are using a different email address than the one you are emailing us with, please add the SLR account email address or username.

Thanks!

hooblyshoobly

Rakly3 How long is the usual support response time? My sub has been gone for at least 2 days and I logged a ticket immediately.

Rakly3

hooblyshoobly I usually do them within 12h.
If it's longer than that it's because I was unavailable to go through them all that day. Now that I have a better understanding of what's going on I will give instructions to @justsomedude101 how to recognize these so he can process them as well.

I have also reactivated your account earlier. I'm through all of them yet.
Each time I run out of new cases, I post here that all up to that point have been fixed.