EPOCH Recharge payment issues. April 2022

hooblyshoobly I usually do them within 12h.
If it's longer than that it's because I was unavailable to go through them all that day. Now that I have a better understanding of what's going on I will give instructions to @justsomedude101 how to recognize these so he can process them as well.

I have also reactivated your account earlier. I'm through all of them yet.
Each time I run out of new cases, I post here that all up to that point have been fixed.

Update
User whom have contacted us prior to this post should all have their access restored!
Please let us know in case you still would not have access!
Thanks!

Update
User whom have contacted us prior to this post should all have their access restored!
Please let us know in case you still would not have access!

@justsomedude101 now can fix this issue too!
We hope this will lower the wait time between requesting help and having your account fixed!
The cause of the issue however is still ongoing. Sorry about that!

Thanks!

Hi Samsonite121

These issues have nothing to do with the compliance. I don't know what the EXACT issue is. I do know SLR's subscription system is more complex than what the payment provider's system usually have to deal with.
It also doesn't mean it is on Epoch's end every time there's an issue. - Sometimes it's neither our or Epoch's fault. Like that time PaySafeCard payments were getting lost. Sometimes there are a whole train of intermediaries between the customer and SLR. But this is different from location to location, country to country.

It's a pretty complex system actually. We also have many many more payments going through Epoch than any other one, so it might seem there are more issues while it's actually because of the amount of transactions is so much higher.