• SLR

  • EPOCH PAYMENTS ISSUE July 29-30-31

Hi again. We understand most of you are getting real frustrated about this. We are still in contact with Epoch to get this resolved. Their customer support don't seem to be informed about any of this and have no idea what's going on.

I've had some requests to add the purchases to the accounts. We can't do that as we didn't receive any of these payments but would still have to pay the owners of the content. For some this is a small amount, but for others this has run up in the hundreds of dollars.

We/I expected this to be resolved by now. If there are still people who have not yet reported their missing payments, please still send them to us at support@sexlikereal.com with the info outlined in the first post.
Do not send us personal information! Only the payments.

Thanks to every one for your understanding and patience!
Feel free to ask any questions you might have.

I've been having trouble getting a refund, they seem to be employing underhanded tactics to hold onto the money as long as possible but it's no surprise to me.

Epoch has always been an absolute stain on the adult industry, relying on dodgy tactics to keep people stuck on subscriptions & it's high time the industry focused on improving it's image; a huge part of that would be moving away from these outdated intermediaries like epoch.

The only pro epoch arguement I can think of is that it looks less iffy on a bill but given their saturation of the adult industry, any suspicious partner/parent etc who looks up epoch will quickly make the connection anyway.

    Hi every one.

    We have some progress!

    All users whom have been charged $100.00 or $500.00 and have contacted us have been refunded by Epoch. We discovered more users meanwhile that haven't contacted us. Please don't take this as malice on Epoch's part. They simply went off the list we provided them at that time.

    In all likelihood all payments will be refunded. According to the survey this was also something most people were ok with. We ask you kindly for a little more patience and if you have not already reported your case, you may still do so! The more data we have, the better!

    Once a refund is issued it can take up to five business days for it to show in your account. With PayPal this in most cases is within 24 hours but we can not guarantee this.

    Ichi I understand your point of view, but you don't want pornsites to be the ones storing all your info either. If a porn site asks you for personal information and/or payment information before redirecting you to an external pay site, you can bet your balls it's a scam. Even pornhub still uses external payment brokers. Pornsites (legit ones) only know your email address and username. We can't even see your password, hence will also never ask for it.

      Epoch is processing a list of all affected payments to issue refunds! We expect every one to be refunded soon! I don't have an ETA but you should get an email about it as soon the refund have been sent.

      All payments will be refunded in full.
      People who were overcharged but did get what they paid for will lose access to their purchase. It is safe to make payments again through Epoch.

      So is it ok to make any purchases like scripts at this point in time??

        stix yes. The issue itself was fixed sunday evening. We just had a lot of issues refunding or processing the affected payments.

            Hi again every one. Sorry for the delay! I was absent yesterday.

            My understanding is that there has been opted during my absence to process the payments that hadn't been refunded yet and these payments and purchases have been added to user accounts.

            Today while doing a randomized check I did however stumble on accounts that have been processed, yet still should get a refund or partial refund as they were either overcharged or double charged. We'll be going over the accounts one by one to find these. If you are one of these accounts feel free to let us know as I have no way to make 100% sure we have found every single affected account.

            EDIT: Seems like there are still accounts that have not been credited nor refunded. I'm checking each and every affected account we know of. If you have not received a single email from us yet about this issue, please let us know as we might not be aware of your account being affected!

            I can’t watch premium videos but when I try to upgrade to premium it says I already have premium. Any ideas?

            Rakly3 I can’t watch premium videos but when I try to upgrade to premium it says I already have premium. Any ideas?

                porn101 Yes. This means you still have an active subscription but isn't paid. If you contact us via support@sexlikereal.com with your account email or username we can take a closer look.

                  Another Update.

                  Many users have been refunded and/or gotten their purchase added to their account. Many still have to be processed. We keep finding accounts so please contact us if you haven't already! Epoch support seems to be more aware of the issue by now.

                  Even though we'd prefer every one to let us handle this in a structured manner we do understand many also want to check with Epoch after waiting and waiting. Please if you do contact them, make clear this is about a known payment processing incident on 07/29 - 07/30 - 07/31 to avoid getting banned! I've seen it happen with a couple users this week. Especially when going through PayPal resolve center make this clear!

                  Overcharges
                  We are 99.99% sure we found all $100 and $500 overcharges now. A complete list if these has been sent to Epoch last night (Friday Aug 6)

                  TOP-UPS
                  All top-ups should get processed and be added to your balance. If you made multiple top-up attempts and want some of them refunded (because you only intended to top-up once for example) Please let us know after the funds have been added to your account balance. - As long they have not been added I can't refund them yet.

                  Double payments
                  We made a list of transactions for Epoch to be refunded and which ones to be added to your account. Since this procedure is done completely by going every payment and account one by one, this is prone to have (human) errors. On top of that, aside from us making the list by hand, Epoch now has to go over these one by one too.

                  • The purchased item is added to your account and the double charges are refunded.
                    The issue is considered resolved.

                  • The item has not been added to your account but all payments are refunded.
                    The issue is considered resolved. It is possible to purchase the item again.

                  • The item has been added to your account but you did not get refunded for the double charges.
                    Contact us and we'll refund them

                  Thanks!

                  Rakly3 changed the title to EPOCH PAYMENTS ISSUE July 29-30-31 .

                  Update for the $100 payments.

                  Most of them have now been partially refunded but the premium access was terminated while doing so. We'll add the missing days back to these accounts shortly.

                  $100 payments that were fully refunded will not get Premium access re-added.

                  7 days later

                  UPDATE for double charge video and script purchases.
                  Should get fixed for all affected users tomorrow!

                  Everything should be refunded for every one. The refunds of the double charge has removed the purchased items from the accounts.

                  Example:
                  You bought a video for $4.99 on July 30.
                  You were charged 2x $4.99
                  We refunded 1x $4.99
                  then in all likelihood the video will again be missing from your account.

                  Since this didn't happen to other payments (subs/tokens/...) I was pretty sure this would also have worked fine for videos and script purchases. I was wrong.

                  We'll see if there is something we can do to fix this in an efficient way, but for now, please check your account if your purchases are missing or not. Feel free to contact us again through support. Thanks!

                  Not sure if this is the place but been trying to get an account with a script bundle. Tried everything to give you money througg Epoch different credit cards, paypal account. It keeps declining my payments. And my bank says it's not them. Would be great if this got fixed.

                    Hello
                    I am in the same situation as "Qwertyqwerty12"
                    I made a first transaction but no trace.
                    And the second doesn't work.
                    Maybe this is the site?

                      6 days later

                      Is there still an issue with epoch ? I tried to get premium ( 30 day one time payment). After filling in my datas at epoch there was an error message from epoch and I don´t know if the payment is done or not. And I can´t download the vids.....

                        Nightprowler696 Did you get an email from Epoch with a purchase confirmation?
                        It has a Member ID and Transaction ID (Don't post them here)

                        If so, please contact us on support@sexlikerea.com and include those two ID's.
                        If you didn't then the payment most likely didn't go through. You can still contact us to double check.