EPOCH PAYMENTS ISSUE July 29-30-31

Rakly3

UPDATE: We are still getting reports for payments that we weren't able to find ourselves. You may still contact us if you haven't already and your issue hasn't been fixed yet!

We are currently experiencing payment issues through Epoch. Please try to refrain from making more payments and send us your case to support@sexlikereal.com with your account email address and payment details.
Please do not send us private information such as credit card numbers or your real name.

You should find an invoice or member ID, and transaction ID in your mailbox from Epoch. You can also find these in your PayPal account invoices.
They look like this:

24xxxxxxxx
25xxxxxxxx
12xxxxxxxx
13xxxxxxxx

I currently don't have time to respond to every individual ticket and will likely get a copy/paste with some info. Please have some patience for us to resolve this and we'll update you as soon we can! Meanwhile if you have questions feel free to post them here, just don't post any private information here!
Sorry for the inconvenience.

Thanks!

Rakly3

We would like to thank every one for being so helpful with sending us the exact info we need and understanding! We really appreciate it! At this time the issue is still ongoing. Will update as soon we know more!

Rakly3

Hi, sorry for the delay.

Epoch has confirmed all wrong charges and will refund them. As I understand the purchased items will not be added to your account (we didn't receive the payment.) and all payments will be refunded in full! There is an exception for people who purchased a $37.99 one-time subscription. These will probably get the difference of $62.01 refunded, though I'm not 100% sure on that yet.

We would still like unreported payments to be sent to us!
support@sexlikereal.com

Rakly3

Hi again!

This isn't an official Epoch statement. Nor can we check this for you.

We made a test purchase yesterday and it seems to be stuck in Pending. We had 2 users reporting this aswel. The money hasn't actually been taken from the bank account. If you had funds in your PayPal balance or used a credit card these funds may be locked however. If you could check this is the case with you it might give you some peace of mind knowing the funds haven't actually left your account.

Rakly3

Hi, another not-so-pleasant update.

It has come to my attention Epoch support is telling people whom were affected by this issue that there are no refunds. It's midnight over here at this moment, but we will take this up with them first thing in the morning!

We're so so so sorry about this!

Rakly3

Hi again. We understand most of you are getting real frustrated about this. We are still in contact with Epoch to get this resolved. Their customer support don't seem to be informed about any of this and have no idea what's going on.

I've had some requests to add the purchases to the accounts. We can't do that as we didn't receive any of these payments but would still have to pay the owners of the content. For some this is a small amount, but for others this has run up in the hundreds of dollars.

We/I expected this to be resolved by now. If there are still people who have not yet reported their missing payments, please still send them to us at support@sexlikereal.com with the info outlined in the first post.
Do not send us personal information! Only the payments.

Thanks to every one for your understanding and patience!
Feel free to ask any questions you might have.

Ichi

I've been having trouble getting a refund, they seem to be employing underhanded tactics to hold onto the money as long as possible but it's no surprise to me.

Epoch has always been an absolute stain on the adult industry, relying on dodgy tactics to keep people stuck on subscriptions & it's high time the industry focused on improving it's image; a huge part of that would be moving away from these outdated intermediaries like epoch.

The only pro epoch arguement I can think of is that it looks less iffy on a bill but given their saturation of the adult industry, any suspicious partner/parent etc who looks up epoch will quickly make the connection anyway.

Rakly3

Ichi I understand your point of view, but you don't want pornsites to be the ones storing all your info either. If a porn site asks you for personal information and/or payment information before redirecting you to an external pay site, you can bet your balls it's a scam. Even pornhub still uses external payment brokers. Pornsites (legit ones) only know your email address and username. We can't even see your password, hence will also never ask for it.

Rakly3

Hi every one.

We have some progress!

All users whom have been charged $100.00 or $500.00 and have contacted us have been refunded by Epoch. We discovered more users meanwhile that haven't contacted us. Please don't take this as malice on Epoch's part. They simply went off the list we provided them at that time.

In all likelihood all payments will be refunded. According to the survey this was also something most people were ok with. We ask you kindly for a little more patience and if you have not already reported your case, you may still do so! The more data we have, the better!

Once a refund is issued it can take up to five business days for it to show in your account. With PayPal this in most cases is within 24 hours but we can not guarantee this.

Rakly3

Epoch is processing a list of all affected payments to issue refunds! We expect every one to be refunded soon! I don't have an ETA but you should get an email about it as soon the refund have been sent.

All payments will be refunded in full.
People who were overcharged but did get what they paid for will lose access to their purchase. It is safe to make payments again through Epoch.

stix

So is it ok to make any purchases like scripts at this point in time??

Rakly3

stix yes. The issue itself was fixed sunday evening. We just had a lot of issues refunding or processing the affected payments.

porn101

Rakly3 I can’t watch premium videos but when I try to upgrade to premium it says I already have premium. Any ideas?

Rakly3

Hi again every one. Sorry for the delay! I was absent yesterday.

My understanding is that there has been opted during my absence to process the payments that hadn't been refunded yet and these payments and purchases have been added to user accounts.

Today while doing a randomized check I did however stumble on accounts that have been processed, yet still should get a refund or partial refund as they were either overcharged or double charged. We'll be going over the accounts one by one to find these. If you are one of these accounts feel free to let us know as I have no way to make 100% sure we have found every single affected account.

EDIT: Seems like there are still accounts that have not been credited nor refunded. I'm checking each and every affected account we know of. If you have not received a single email from us yet about this issue, please let us know as we might not be aware of your account being affected!

porn101

I can’t watch premium videos but when I try to upgrade to premium it says I already have premium. Any ideas?

Rakly3

porn101 Yes. This means you still have an active subscription but isn't paid. If you contact us via support@sexlikereal.com with your account email or username we can take a closer look.

Rakly3

Another Update.

Many users have been refunded and/or gotten their purchase added to their account. Many still have to be processed. We keep finding accounts so please contact us if you haven't already! Epoch support seems to be more aware of the issue by now.

Even though we'd prefer every one to let us handle this in a structured manner we do understand many also want to check with Epoch after waiting and waiting. Please if you do contact them, make clear this is about a known payment processing incident on 07/29 - 07/30 - 07/31 to avoid getting banned! I've seen it happen with a couple users this week. Especially when going through PayPal resolve center make this clear!

Overcharges
We are 99.99% sure we found all $100 and $500 overcharges now. A complete list if these has been sent to Epoch last night (Friday Aug 6)

TOP-UPS
All top-ups should get processed and be added to your balance. If you made multiple top-up attempts and want some of them refunded (because you only intended to top-up once for example) Please let us know after the funds have been added to your account balance. - As long they have not been added I can't refund them yet.

Double payments
We made a list of transactions for Epoch to be refunded and which ones to be added to your account. Since this procedure is done completely by going every payment and account one by one, this is prone to have (human) errors. On top of that, aside from us making the list by hand, Epoch now has to go over these one by one too.

The purchased item is added to your account and the double charges are refunded.
The issue is considered resolved.
The item has not been added to your account but all payments are refunded.
The issue is considered resolved. It is possible to purchase the item again.
The item has been added to your account but you did not get refunded for the double charges.
Contact us and we'll refund them

Thanks!

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