"Something went wrong, please, try again later" when trying to download.

anordr

AshSLR I cleared my cache and cookies and retested this on Chrome, and it still occurs. I've recorded a video demonstration; where do I send it for you?

The test is:

I open two tabs with SLR loaded and show the download limit each tab is displaying (starting at 25).
I download a video on the first tab, then show the download limit; it's changed to 27.
I show the download limit on the second tab, which is still 25.
I refresh each tab; the first tab's download limit disappears (is this because it can be redownloaded?). The second tab has decremented to 24.

As for which of the numbers are correct, I honestly don't know; the numbers I got in my demo were pretty close, so I'm not sure which one is the correct one. My theory is that the 25-to-24 is correct and that the download window temporarily shows a bad limit before refresh because that limit number is no longer supposed to be there.

anordr

sEARCHERNo00 I believe the slots refresh at 00:00 GMT, whenever that is for you. At least in the old setup, you'd get them back a bit earlier depending on when you started the first download in the cycle.

Hillman1970

Firstly thank you for listening 🙂
Today the 5th of August at 05:09 I had 4 downloads remaining with renewal shown to start on the 6th of August. I downloaded 1 video so I should have 3 left with renewal on the 6th.
Latter at 06:58 I requested a download and got 29 downloads remaining and renewal on the 11th.
As I had lost the 3 downloads remaining for the advised renewal on the 6th, why was the revised earlier renewal set to 29 not 30 downloads?
I downloaded 1 video making my remaining 28.

At 07:16 I had 28 remaining with renewal on the 11th. I did not make a download.
At 11:32 I had 1 remaining with renewal on the 6th.
How does this do anything but frustrate me.

If you want to reduce the amount we can download, I advise you declare it and revert to the old way of accounting.
If this is not the case, the accounting algorithm does not work

adinihsan

As I understand it:
Old system - we get 30 DL in a window of 6 days, starting on the first DL

New system - we get 30 DL in theory, but each DL starts its own 6 day period, requiring us to login throughout the week and/or keep a spreadsheet on when we downloaded how much. There are seperate timers, it will only show your overall DL remaining, but will adjust the date when new ones come available only once you've hit the new secondary limit, as well as tell you you've hit the second limit (out of nowhere).

All this does is remove flexibility and ease of use for the users. While people looking to redistribute your library can still download 30x every 6 days by just waiting out one 6 day period.

"Piracy is a service problem, not a pricing problem."
-Gabe Newell

JordanSLR

For any questions related to the downloads on your account please get in touch with the support team - https://help.sexlikereal.com/hc/en-us/

adinihsan

JordanSLR what is the point of a forum when you won’t respond to issues adressed by many?

JordanSLR

adinihsan, every account is checked individually and not on the forum.

adinihsan

JordanSLR what would there be to check? Clearly the change is intended. We are announcing issues here, so adress them here

AlexSLR

adinihsan The download history.

adinihsan

AlexSLR so I have to reach out personally to fix a global issue? How about rolling back until you’ve tested the new system

sEARCHERNo00

It is not an account problem, it's a design/UI/nerf problem.

First of all it's not a six day cycle, it's a seven day cycle. If you download something on day one of the cycle, then the system will add six days from the end of that day (which is the beginning of day 2) and you can download again on day 8, which is day two in the next six day cycle. First cycle, if you use a slot on day 1, next cycle you can use the slot again on day 2, next cycle on day 3 and so on. On a seven day cycle it lines up.

In the old system, downloads didn't spill over to the next week. If we downloaded a bunch of videos on Thursday we could download again on, say, Monday (if after the reset) but with this system we have to wait until Thursday...or later. Is that the point; to delay downloads? Fewer downloads? The new system will push downloads into the future unless we download exactly the same number of videos on every day of the week. It is a serious nerf.

Is this on purpose? Do you understand the problem? Or are you vibe coding and completely detached from it? Do you need to save money?

If you intend to use the current system, without driving us nuts, the download dialog needs to show a list of all the upcoming slot releases, like:
New download slots will be available:
Tomorrow: 1 slot.
Day after tomorrow: 5 slots.
In three days: 6 slots.
etc.
But it's still a downgrade. Tell your AI.

DaffyDick

The download limits data has gone haywire, one time it said I only have 1 download left and will reset in 9 hours, the next days it said 2 downloads left and will reset in 34 hours. What in the world?

sEARCHERNo00

DaffyDick The system keeps track of every individual download you do. You have 30 download slots. Once you download something it uses up one slot which you will get back a week later, and all countdowns run invisibly in parallel. You're only told when you will get the next one(s) back. It's a new thing they figured out.

Hillman1970

I do not care how it is surposed to work.
This morning at 07:58 I had 18 downloads remaining. I did 1 down load. No more untill latter at 18:43 but then I had Zero downloads untill the next day.
This the absolute oposite good service.

anordr

The different limit numbers before and after you download a video (beyond decrementing by one) is an issue that should definitely be addressed, since you don't know which one's the right one to use. It'd also be better if the limits message stated how many slots you're getting back on the next update, not just when the next update is happening. Also not a fan of the limits entirely disappearing from the download dialog of the video you download either; if it doesn't count towards a slot on redownload (as it shouldn't), the dialog should say so, while still informing you of your download limit status.

kocha16

@JordanSLR , There's 1000% something wrong with your new implementation of the download algorithm. It's not UI, it's not cookies, and it's not a rolling 144 hour limit. At least not on my account anyways.

It's just incorrect and not working the way you have been advised by your developers it's supposed to be working. It's been 3 days since our last support correspondence where you stated changes have been made to a rolling 144-hour limit based on download slots. Please look out for my updated support ticket sent to you today as I provide you with receipts of what's happening and the testing methodology - along with every timestamp of downloads made within the last 5 cycles. You can verify the details on your end and confirm what I'm saying is correct or not.

Thank you.

sEARCHERNo00

If you open a video in the same tab (i.e. click on the video on the site to open its webpage) it will show an incorrect number of downloads remaining, but if you open it in a new tab (e.g. middle-click) it will show a number that corresponds with the current state of functionality.
If you open the video in the same tab and reload the page (F5) it will show the real number of downloads remaining.
Reloading the page seems to reset the cookie and it fixes the problem until you download the next video. (Already opened pages will show whatever the state was when they were opened.)
Fixing the cookie problem won't fix the spurious six day cycle and the overall obscurity, however.

kocha16

Unfortunately, that's not the behaviour that I'm seeing. Whether opening in the same tab or in a new tab, or even as a new login completely, or even on a completely different device - it's the same behaviour.

I do now believe the "daily" limit of "144 hours from your last download" now works, but there's 2 major caveats that I've seen so far;

It's not really "144 hours" from your last download - it's more so "144 hours" from your daily reset period. For example, I downloaded 26 videos on August 3rd from 12:40AM - finished up around 9:30AM local time. I would expect that I should see those 26 download slots open up now given that's it's now 4:30PM local time. But of course it hasn't. But I'm willing to bet to that once my reset time hits (7PM local time), I will see those download slots open up. So it's not really "144 hours" from last video download timestamp, it's a daily limit that happens to reset "144 hours" from your local reset time.
The more bigger issue (at least for me) is the lack of acknowledgement that during this transition - some users were simply unable to still download their 30 videos/144 hours for the past few weeks. Support is only focused on stats for the past 6 days, and unwilling to read through the bigger issue of "what the heck happened the week prior"?

My sense is this is what's driving the confusion and frustration here.

So question for all - were you able to download your 60 videos over the past 12 days (288 hours) - if you attempted to?

Thanks!

midorijin

kocha16 No, I’m about 20 downloads short from the previous cycle.
The new system is clearly intended, once again, to discourage people from downloading.
The site is set up in such a way that, even with the 30 downloads available since the start of the six-day reset, you’re forced to prioritize (videos are released at different times, some studios don’t announce their upcoming releases…). Anyway, even before the new feature, it wasn’t always easy to manage this properly, but at least, in the final hours of the six-day cycle, if there were still download slots left and you hadn’t gotten everything you wanted, you could fill in the gaps at the last minute.
Now, not only are some—if not many—users finding themselves short on downloads compared to the previous cycle, but on top of that, you can no longer catch up at the last minute, since you don’t actually know where you stand in your six-day cycle.
And it’s even worse when, in certain weeks, some studios release even more videos than usual.
Plus, there are interesting new studios that might pop up…
Anyway, once again, everything is designed to discourage people from downloading.
The more time passes, the more disastrous the service becomes, and that’s a real shame.

sEARCHERNo00

kocha16 Well, you are blocked from downloading on a slot until next week if you download this week. That's how this new system works. The count works for me on a seven day cycle (wait until 2 AM CET+2 plus 144 hours, and then I'm asleep cause it's 2 AM again). Nothing gets miscounted for me. I have plenty of other objections to this badly designed system, however, as you can see above.

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