No audio on quest 3 deovr

randomhandle1

A lot of videos suddenly don't have any audio when using the quest 3 deovr app. If I plug in a link cable the audio works on PC deovr. Other users have commented the same issue on the videos as well.

Please can we get an update?

bazzio

There is.... and it works.

SchnuppiLilac

bazzio Have you installed DeoVR from the RC channel? The official version hasn't been updated yet.

bazzio

Just checked, yes indeed RC channel (wasn't aware of that anymore...) version 14.6.3039

GREGORIO28

Can anybody add more information for us that's are suffering no sound issues suddenly? For me I have never had this problem and suddenly like half of asandra suns scenes are silent. And other videos too. Its random. Why is this happening and what can I do. I have a quest 2 and I'm using my home wifi and the deo vr app. when I use heresphere audio works. Same if I download it. But deo vr streaming in my quest 2. What's going on?

AlexSLR

GREGORIO28 The sound issues started after the Quest firmware update.
We have fixed some of them in the latest hotfix.
The issue with no sound and high-pitched sound will be fixed in the 14.7 version (planned next week).
Sorry for any inconvenience 🙏

Virdiron

AlexSLR Hello. I don't know much about technical stuff, but it's not a quest firmware problem since i use Pico 4 and also have the issue. It started on last update of DeoVR, no firmware update for my device.

If you need any other info, just ask me. I've not reported it because i saw you were working on the fix, but in Pico 4 version it's also bugged.

Have a nice day

bazzio

Virdiron So why did Heresphere had exactly the same problem (and quickly fixed it) after the Meta update?

SchnuppiLilac

Virdiron I understand that first the Quest OS v74 update caused an issue (slowed down sound) in DeoVR for certain videos. Then DeoVR released an update which fixed the slowed down sound issue but introduced a new issue (no sound) for other videos which apparently also appears on other platforms like Pico.

AlexSLR

Virdiron The fix should also work on Pico.
If the issue occurs again on the 14.7 version, please let us know 🙏

rerun119

bazzio So why did Heresphere had exactly the same problem (and quickly fixed it)

He fixed it in one day or two. I don't know anything about programming but how can one guy fix it so fast and other players can't seen to fix it after weeks with multiple programmers?

GREGORIO28

Okay then. Sounds like it's being worked on by a lot of different groups and/or people, so I will just be patient. Thank you so much..

I'll follow this discussion. And if too much time passes and I still don't have my solution. I'll check back here.

Hairsational

rerun119 SLR seems to prioritize other stuff over ensuring basic features work. There's a whole team of people working the app so I don't know how they can't just spare an intern to look into it.

AlexSLR

Hairsational Please note that app development is a complex and time-consuming process. Our team is actively working on the issue, and we truly appreciate having such an engaged community that helps us improve by sharing valuable feedback.

While we strive to resolve issues as quickly as possible, some fixes do require time and thorough testing to ensure quality.

Thank you for your patience and understanding.

Virdiron

AlexSLR Seems solved now, thanks!