Drive support

aintgonsuckitself

I'm not able to delete videos in my drive. Anyone able to help?

AlexSLR

aintgonsuckitself Hi 👋
Is there an error message when you try to delete files?
If so, what does it say?

fuccaneer

You may already know this, if so, pardon me for stating the obvious. But, just in case....

The "Delete" message wording could be misinterpreted to make people think that deleting a video will give them back their PT credit. This is only true under very narrow circumstances that expire seconds/minutes after you press the AI Passthrough Request button. Once the AI starts processing, your credit is gone forever.

aintgonsuckitself

fuccaneer Thanks for the reply but i've yet to use pt function, i'm just trying to delete vids from the drive to free up space for new ones.

abcrebel

The delete usually works. But I got an error uploading one of my videos for the first time. This particular one I can't delete.
Error: The file is marked as not valid - Drive link

Edit: I watched my other uploaded videos and tried to delete them, and it's not working at all. I use Microsoft Edge and haven't had this problem since Drive launch.

AlexSLR

@aintgonsuckitself @abcrebel We will fix the issue as soon as possible 🙌

aintgonsuckitself

AlexSLR Thanks alex! No error message. I open the delete video pop up menu where u can cancel or delete, click delete and nothing happens. Menu stays up and the button is unresponsive.

AlexSLR

aintgonsuckitself Thank you for the details! Should be fixed soon 🙏

aintgonsuckitself

AlexSLR All good now, thanks Alex n team!