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  • Account blocked after trying to renew

I was trying to buy a subscription but I guess tried many times because it wasn't accepting my credit cards, perhaps Credit card company red flagged it. Saw another post of someone having the same issue, can somebody please help.
I have opened a ticket, and the response I got was that I was blocked due to “repeated breaches of our Terms of Service.” What does even mean?!? I’m sure I’m not the only one that would attempt to repurchase after the initial payment was accepted…

Please help.

    Itzcharlesss Hi 👋

    We are sorry for the inconvenience and frustration this situation may have caused.

    If the support team indicated that your account was blocked due to a breach of our Terms of Service, please rest assured that this decision is not taken lightly. Our primary goal is to protect our community and maintain a secure environment for all users. Blocking an account is a truly difficult decision, but it is never unreasonable.
    The reason why it has been blocked is not connected to the issue with your cards.

    When subscribing to our services, all users agree to abide by the Terms of Service. These terms help us ensure a fair and safe experience for everyone, and we are obliged to enforce them when necessary.

    We value your participation in our community and understand that this situation can be upsetting.