SLR Support thread

MrRogu

AlexSLR
After trying to connect,
"Looking for device..." shows up. After some time,
"Something went wrong" appears

MrRogu

AlexSLR
Just tried removing the Max 2 from the Lovense Connect, Lovense Remote, Haptics Connect and Vibemate.
Bluetooth still won't connect in SLR.

MrRogu

AlexSLR
When trying Haptics Connect app:
I logged into SLR through Haptics Connect
I go to my Profile
Go to Connect Sex Toy
When I click "CONNECT SLR TO HC APP"
I get signed out of my account

AlexSLR

MrRogu Thank you for the details! We will check everything.

AlexSLR

MrRogu The issue doesn't seem to reproduce in the DeoVR app.
There has been an issue with Haptics Connect. It is better to wait for the new HapticsConnect version 🙏

Please make sure to update DeoVR to version 15.0.3349 and check for permissions to access Bluetooth.
Check for the latest firmware for Max 2 in the Lovense Remote app.

If the problem still occurs, please send a message to our support team: https://www.sexlikereal.com/pages/contact

BaoBun

JordanSLR any updates on the upcoming JAV? I noticed about a month ago, about 75% of them just disappeared from upcoming but I still saw them releasing.

AshSLR

BaoBun Currently working on restoring the correct display of upcoming JAV videos

VincentVega04

Hello everyone. I'm having trouble connecting my The Handy Device. I use a Meta Quest 3s. I've been able to use it with this setup for months without any problems. However, for a few days now, I haven't been able to connect my device. I've also downloaded the latest Quest update, but it still doesn't help. What could be causing this? Has anything changed?

VincentVega04

double post

VincentVega04

good news. Uninstalling and reinstalling DEOVR app worked.
Just in case someone has a similar problem

AlexSLR

VincentVega04 We are glad to hear that the issue is solved now 🙏

givememore

Why are the videos from 14th august missing AI passthrough? I thought all videos are automatically converted? I also noticed that some videos in my library are missing the AI PT icon, but it still has AI PT.

Also the zoom function using the Quest 3 controller is not working anymore.

AshSLR

[unknown] Could you please check if AI PT is working on the 14th August videos now? If not, could you share a link to one as an example?
Regarding zoom, it seems to be working fine on my side. Are you watching the videos on the web version or through the DeoVR app?

givememore

AshSLR It all seems fine now.. don't know what happened on the 14th. I am watching it through DeoVR app on Quest 3.

Silly-Sausage

@givememore The zoom function becomes inactive when the 6DOF is switched on and defaults to 100%, sometimes this option activates itself for some reason.- give that a go !

MrRogu

[unknown]
I tried uninstalling and reinstalling DeoVR. Still cannot get Max 2 to connect.
Should I wait for the next Deovr update or Haptics Connect update?

AlexSLR

MrRogu Please keep all communication regarding this issue within the ticket so we can track it efficiently.

spammy42069spam420

I got two videos that have been generating for passthrough for a few days now, I haven't seen them take this long. Is this happening for anyone else?

JordanSLR

spammy42069spam420, SLR Drive is deprecated. Please submit a support request here

Donnie32

SLR is down? Connection is timing out.

jimmy999

Donnie32 same for me. It's been down all morning

JordanSLR

Donnie32, jimmy999 , the problem is known, the fix is coming soon

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