I was trying to top up my account. However Epoch kept trying to use my old card for payment. I tried a few times to pay and I think that was somehow considered suspicious activity by SLR and now my account is disabled. I sent a message to SLR support over the weekend with the email address I use for SLR login. So far I have not heard back apart from the automated message. Now I am getting a bit worried that I will loose all the videos I have purchased so far from SLR. I would be grateful if you could please resolve this soon.

    desivr sorry about that. the team will be looking into it. going to make things work if false positive

      desivr
      Apologies for the long wait for a response. We’ve been overwhelmed with tickets, but we are currently training our new agents to reply to you as quickly as possible. 💟

      Your issue has been resolved.