Issue Replication
• Initial Replication Attempt: Attempt to replicate the reported issue on standard and recommended setups.
• Effort Evaluation: If replicating the issue takes too much effort or time, escalate the issue to the QA team or another appropriate team (e.g., app, back-end, post-production).
• Non-Replicated Issues: Issues that cannot be replicated should not be forwarded to the development team. Instead, document the details and report back to the user for further clarification or additional information.Issue Validation
• Validation Check: Validate the issue by https://forum.sexlikereal.com/d/7674-the-best-vr-porn-experience-setup to ensure the issue aligns with the recommended setup.
• Multiple User Reports: If an issue is not validated but has been reported by multiple users, it warrants further investigation.
Acknowledge the user on recommended setup he can expect support.
Documentation and Feedback
• Documentation: Maintain detailed documentation of reported issues, steps taken to replicate, validation results, and any communications with users and internal teams.
• Feedback Loop: Regularly review common issues and feedback from users to improve the service and update the support protocols.
Focus on Service Functionality
• Service Assurance: The primary focus of the support team should be to ensure that the service is functioning correctly for all users.
• User-Specific Cases: we might look into user-specific cases that adhere to the recommended setup.
• Non-Recommended Setup Requests: Disregard requests for issues arising from non-recommended setups unless they affect multiple users.Communication Protocol
• User Communication: Clearly communicate with users regarding the status of their reported issues, especially if the issue cannot be replicated or validated.
• Internal Communication: Use internal channels to get context, explore complex issues or seeking further clarification.Please let me know