Hey, getting this to work with a hotel WiFi can definitely be a tricky task, considering that hotel WiFi usually has dual-band WiFi. What I can suggest here is to try to use a mobile hotspot (if doable of course) for both the headset and the HapticsConnect app.
Also worth mentioning is that usually hotels tend to block adult content websites so it may be worth considering downloading some videos to your headset and then watching them locally.
There were some instances where users were able to use the content without any issues but this really depends on a case-by-case basis.