quiffed1 - Have you connected before ok?
Also try:
- Clearing Cache and all data on slr interactive app
- Uninstall, then re-install both slr interactive and player apps
- double check versions are latest up to date versions
- signing out of both apps, and signing in with exact same username/password
- make sure wifi is on exact same 2.4 ghz or 5 ghz frequency (or switch to using only 1 router wifi if you have more than 1)